Product Manager

About the role

We are seeking a disciplined and passionate Product Manager to improve customer satisfaction by:

• Driving product enhancements based on customer feedback
• Releasing more frequently and with minimal impact to customers
• Improving the visibility and predictability of enhancement requests and releases
• Mentoring our team in product management best practices

Key Responsibilities

Own the research, ideation, development, launch, post-launch tracking, ongoing enhancements, and improvement of our dealer management system (ERP) to create strong outcomes for our customers and business

• Gather customer feedback to define product vision, roadmap, and growth opportunities within the core product.
• Develop business and product requirement documents to meet product strategies
• Lead R\&D teams to ensure the application delivers to requirements on time and meets business needs
• Drive adoption of new features, add-ons, and initiatives
• Plan and prioritize product feature backlog and development for the product. Drive consensus through customer focus groups
• Provide backlog management, iteration planning, and elaboration of user stories
• Lead planning for product releases, set expectations for delivery of new functionalities, and facilitate internal and external training
• Evaluate competitors and the market for capabilities and emerging technology trends
• Work collaboratively with Marketing to develop go-to-market strategies, core messaging, and enablement tools
• Track and report on product metrics to measure success

Required Qualifications

• Previous working experience as a Product Owner for software product
• Bachelor’s degree or equivalent, preferably in Computer Science or another technical field
• Knowledge of Agile process and principles; Certified Scrum Product Owner is a plus
• Good understanding of cloud technologies and experience with SaaS model
• User experience design experience (research, mapping opportunities, and developing concepts)

Competencies

• Strategic thinker driving long-term product vision; strong business acumen
• Customer Centric: passionate about delivering value and improving customer experience
• Strong sense of urgency: get things done’ mindset
• Open to new ideas: high degree of intellectual curiosity, creativity, and willingness to experiment
• Analytical: ability to digest a lot of information and convert into actionable insights
• Goal driven ability to follow through and complete tasks to achieve specific goals
• Conscientious: deliberate, self-disciplined, organized, and dependable
• Assertive: directness in expressing oneself and in dealing with others
• Excellent communicator with great people skills