Product Manager

Position

The ideal candidate brings strong, foundational product management experience with a proven track record of delivering complex software solutions. Experience in mission-critical environments is helpful, but exceptional product sense and user empathy are our top priorities.

Responsibilities

• Own the product roadmap and help shape product direction for emergency response and incident management solutions.
• Lead product discovery with customers, internal users, and stakeholders, synthesizing qualitative feedback and quantitative data to identify high-impact opportunities.
• Balance customer needs, operational realities, regulatory considerations, scalability, and technical feasibility.
• Drive product decisions using customer insights, operational data, and market analysis.
• Translate user needs and business goals into clear product requirements, user stories, and success criteria.
• Build a deep understanding of our users' complex operational and response environments.
• Persistently partner closely with Engineering and Product Design to deliver mission-critical capabilities and user-centered experiences.
• Drive prioritization decisions based on customer impact, technical feasibility, and strategic alignment.
• Communicate product direction, tradeoffs, and progress clearly to stakeholders across Engineering, Sales, Customer Success, and Operations.
• Define and track product success metrics, using insights to guide iteration and continuous improvement.
• Lead cross-functional coordination for product releases and launches, ensuring successful rollout and adoption across customer and internal teams.

Requirements

• 7+ years of Product Management experience, with a strong focus on building and scaling software products.
• Prior proven track record of managing complex software systems from discovery through delivery.
• Prior exposure to incident management, public safety, or mission-critical systems is a bonus, but not a requirement.
• Familiarity with products that integrate software and physical systems, with the ability to reason through technical and operational constraints.
• Proven ability to partner effectively with Engineering and Product Design to deliver high-quality, user-centered software solutions.
• Strong problem-solving skills, with the ability to decompose ambiguous problems into clear product decisions and outcomes.
• Comfort operating in a high-growth environment with evolving priorities and imperfect information.
• Clear written and verbal communication skills, including the ability to communicate priorities, tradeoffs, and product direction.
• Data-informed approach to roadmap planning, prioritization, and iteration.

What’s in it for you?

• Remote first work environment; we offer workplace flexibility.
• Participation in company wide discretionary bonus.
• Fifteen days of PTO plus twelve company holidays.
• Twelve days of paid Sick Leave and one floating holiday.
• Monthly device(s) reimbursement.
• Up to $2500/year reimbursement for eligible education expenses.
• We offer a range of Healthcare plans to meet your needs (medical, dental, vision).
• 401(k) Plan with 4% employer contribution to help you plan for the future.
• Employee Referral Bonus
• Charitable Program Match