Product Manager

About the role

Lead customer discovery and validation engagements for the North American market. Translate customer pain points into actionable product requirements. Developed rapid prototypes for user validation and value assessment.

Work in collaboration with the global product, UX, and engineering teams to develop and release features. Support customer implementations, ensuring successful onboarding and configuration. Support sales enablement by providing product insights, demos, and roadmap context.

Contribute to pricing and go-to-market strategy from a product perspective. Partner with Product Marketing to ensure messaging reflects product capabilities and customer needs. Ensure localization of the optaire for North American market requirements (e.g., compliance, terminology, workflows).

Represent North American customer needs in roadmap planning and sprint reviews. Drive and monitor user and customer adoption, including usage metrics and feedback loops. Develop and co-own customer training materials and programs in collaboration with Account Management. Document and communicate findings for asynchronous collaboration across time zones.

Responsibilities

• Lead customer discovery and validation engagements for the North American market.
• Translate customer pain points into actionable product requirements.
• Develop rapid prototypes for user validation and value assessment.
• Work in collaboration with the global product, UX, and engineering teams to develop and release features.
• Support customer implementations, ensuring successful onboarding and configuration.
• Support sales enablement by providing product insights, demos, and roadmap context.
• Contribute to pricing and go-to-market strategy from a product perspective.
• Partner with Product Marketing to ensure messaging reflects product capabilities and customer needs.
• Ensure localization of the optaire for North American market requirements (e.g., compliance, terminology, workflows).
• Represent North American customer needs in roadmap planning and sprint reviews.
• Drive and monitor user and customer adoption, including usage metrics and feedback loops.
• Develop and co-own customer training materials and programs in collaboration with Account Management.
• Document and communicate findings for asynchronous collaboration across time zones.

Qualifications

• 6+ years of Product management experience, in Logistics, Supply Chain, and Enterprise SaaS.
• Proven track record of customer discovery, implementation support, and market validation.
• Experience using AI to enable the product management function.
• Strong communication and stakeholder management skills.
• Experience working in distributed teams across time zones and in asynchronous methods of global collaboration.
• Comfortable with ambiguity and fast-paced environments.