Product Management & Marketing Senior Analyst

About the role

In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. We are currently looking to hire a Product Management & Marketing Senior Analyst.

Responsibilities

• Drive product adoption, user engagement, and change management initiatives for enterprise software products.
• Deliver executive-level product demonstrations, workshops, and solution walkthroughs.
• Support client-facing engagements by articulating business value, product capabilities, and implementation outcomes.
• Gather stakeholder feedback and market insights to inform product evolution and roadmap decisions.
• Create product design materials using visualization tools.
• Partner with Product Managers, Engineering, Sales, Operations, and Customer Success teams to align product positioning and messaging.
• Develop adoption strategies, training materials, onboarding programs, success stories, and communication plans.
• Monitor adoption metrics, user feedback, and business outcomes to identify improvement opportunities.
• Support go-to-market activities, thought leadership, and commercialization efforts for digital products.
• Act as a voice of the customer across product development initiatives.

What You'll Gain

• Exposure to enterprise-scale digital products and transformation programs.
• Opportunities to work with business leaders and strategic clients.
• Experience influencing product strategy through customer and market insights.
• Career growth toward product ownership, customer success, or go-to-market roles.

Basic Qualifications

• Bachelor's degree
• Minimum of 4 years of experience in Product Management, Product Marketing, Business Analysis, Customer Success, Digital Transformation, or Product Consulting.

Preferred Qualifications

• Experience with SaaS, enterprise software, or digital platforms.
• Exposure to supply chain, logistics, field service, service operations, or aftermarket services.
• Familiarity with Agile product development methodologies.
• Experience supporting customer adoption or organizational change initiatives.
• Consulting or enterprise technology sales experience.
• Demonstrated ability to map end-to-end user journeys and translate them into wireframes, flows, and prototypes.

Professional Skills Requirements

• Demonstrated ability to present effectively to business stakeholders and executive-level audiences.
• Strong written and verbal communication skills.
• Ability to navigate ambiguity and influence stakeholders without direct authority.

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays and paid time off

Pay

Compensation varies depending on office location, role, skill set, and level of experience. Hourly salary ranges by location include:

• California: $26.39 to $72.31
• Cleveland: $24.42 to $57.84
• Colorado: $26.39 to $62.45
• District of Columbia: $28.08 to $66.49
• Illinois: $24.42 to $62.45
• Maine: $22.45 to $53.22
• Maryland: $26.39 to $62.45
• Massachusetts: $26.39 to $66.49
• Minnesota: $26.39 to $62.45
• New York: $24.42 to $72.31
• New Jersey: $28.08 to $72.31
• Virginia: $24.42 to $66.49
• Washington: $28.08 to $66.49