Product Management - Advisor II

Calling all innovators – find your future at Fiserv. We’re a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About the role

Fiserv is looking for an experienced Product Manager Advisor II – Open Banking, whose primary responsibility will be executing on the go-to-market of digital integrations with an Open API platform, API/APP marketplace, and developer portal ecosystems to co-innovate with Fintechs, financial institutions, prospects, and key internal stakeholders to create value for our clients.

This role is a hybrid between digital integrations platforms, marketplace technology, open APIs, Agentic AI, and product. You will be part of a team working at the intersection of traditional finance and the disruptive world of building new integrated banking evolving into Agentic AI-based self-service interactions.

Qualified candidates will be accountable for creating, upgrading, and maintaining enterprise banking services, frameworks, and interfaces including API design, event stream design, middleware integration patterns such as store and forward, aggregation, data exchange, publish-subscribe, managed workflows, and orchestrations, adhering to industry standards. Candidates will also be responsible for roadmaps of digital API portals and marketplace ecosystem workflows/dashboards to support businesses and new go-to-market business models facilitating the secure and easy exchange of information between financial institutions and innovative Fintechs.

You will translate Open API product features into user stories for development, product operations, product support, and client services. This is a fun and challenging results-driven position where you will contribute and learn, conduct market/industry research, and work with Product Marketing, Product Development & Implementations, Operations, Consulting partners/teams, cross-functional business units, and sales teams to articulate differentiation and key messages for banking integration fueling Agentic AI experiences and to act as a thought leader in the industry.

Responsibilities

• Shape the future of Digital Open Ecosystems and consequent Agentic AI experiences at Fiserv through data-driven market insights, analysis, definition, and communication, and help bring a vision to fruition.
• Collaborate with Fiserv clients that include Financial Institutions & Fintechs and translate their product strategies to features and functional requirements on the roadmap for our Open API Platforms and Products using REST APIs.
• Influence technology decisions for digital fintech Open API collaboration & marketplaces.
• Be a product leader of integrated developer portals & marketplace business models and competitive landscape by conducting market research and customer discovery, clearly defining problem statements, use-cases, and opportunities, and defining competitively differentiated feature sets.
• Understand the Open API ecosystem and create AI-based self-service capabilities as it applies to Fintech and Financial Institution collaborations.
• Enable the go-to-market needs for open API marketplaces, creating and managing a goal-based product roadmap, and launching products along with Product Strategy, Marketing, Sales, and Customer Success leadership.
• Identify competitive and alternative offerings, perform analysis of potential market opportunities to provide a basis for investment, and develop a strategy for winning in the market.
• Monitor and analyze key performance indicators to determine how well the Open API ecosystems & marketplace is performing.
• Ensure that all departments are prepared for new product releases, documentation, and all artifacts are completed to launch the product externally for general availability.
• Deliver product information to qualified buyers in support of existing sales efforts.
• Collaborate, connect, and follow up with Fintech partners to enable their apps for go-to-market.
• Analyze business procedures and needs – research activities that sometimes require reaching out to field experts to learn how business processes are conducted by various banking solutions. Seek standardization of processes and data being exchanged in support of building Standardized Enterprise Services.
• Plan and prepare documentation on the API Schema design and the application of the design for various Services.
• Partner with the API design & development teams to deepen understanding of target user needs and develop a user- and use-case-focused product.
• Provide program management across multiple teams including Product Development, DevOps, QA, datacenter-cloud providers, and consulting partners.
• Communicate product vision and customer voice to Software Engineering, Implementations, and key stakeholders to define product features and enhancements, while managing trade-offs to iterate, deliver, and scale customer value.
• Analyze data, change requests, and enhancements from a variety of sources to answer product or operational-related questions and incorporate the analysis into future decision-making & prioritization processes for product development, implementation, and operation teams.
• Work with Global Sourcing to identify key partners for technology and sales distribution channels and product requirements for those partners.
• Serve as the market advocate with the ability to compellingly communicate how the product vision meets market needs across the company.

Requirements

• 5+ years of experience in Product Management or related Banking Competency.
• Demonstrated 5+ years of product experience with digital banking experience.
• Strong communication and presentation skills to interact at all levels of clients from C-level to technical and operational levels.
• Solid thought leadership and ability to influence others through collaborative efforts.
• Experience in creating release schedules, ideas, features, roadmaps, and prioritization that support product release strategies.
• Shown success in effectively leading products through key stages of the lifecycle.
• Strong analytical skills and ability to build consensus amongst technology, business analysis, and project management teams.
• Demonstrated knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability).
• Ability to quickly establish credibility and rapport with a broad set of constituencies.
• Strong results orientation with a demonstrated track record of success.
• Endeavor to engage at the client level (Financial Institution and Fintech).
• Ability to excel in a dynamic, fast-paced environment.
• Bachelor’s degree in engineering or computer science.
• 5+ years of equivalent work experience in a technology, consulting, or Cloud-SaaS organization.

Preferred Qualifications

• 5+ years of experience working in the banking industry is preferred.
• 5+ years of Fintech and partnership management experience a plus.
• 2+ years of AI interaction using Claude, Open AI, or other AI tools.
• Background in developing applications for the financial services industry a plus.
• 5+ years of experience with multiple cloud computing platforms: Microsoft Azure, Amazon AWS, Docker, Kubernetes, and related areas.
• Strong working knowledge of Excel, PowerPoint, Git, Swagger, XML Tool, Postman, Visio, JIRA, Confluence, AHA.
• Strong understanding of application development methodologies.
• Strong understanding of SOA, object-oriented analysis and design, and/or client/server systems.
• Experience as a team lead, working within an Agile Delivery Framework to manage prioritization and client escalations.

Schedule

Domestic travel as needed, up to at least 20% of the time.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine, or Washington.