Product Lead

About the role

As the first product hire, you’ll be responsible for building and scaling the product function from the ground up. You’ll work closely with design, engineering, customer success, and marketing— and directly with the CEO and CTO—to define, execute, and communicate Zip’s product strategy to internal and external stakeholders. This is a rare opportunity to shape not just what we build, but how we build it. You’ll be the connective tissue between customer problems, business goals, and technical execution, turning ambiguity into clarity and ideas into shipped product.

What You Will Build

• Own the product roadmap—centralized and clear product roadmap that takes insights from sales, GTM, customers and own distribution internally and externally
• Build feedback loops and processes for the product roadmap between customers, GTM, design, and engineering so we consistently prioritize the right problems
• Run product discovery to validate what to build next, define product requirements for each new project or feature, and define success metrics for launches
• Partner with engineering to deliver high-quality releases, balancing usability, impact, and technical constraints (QA)
• Define KPIs—leverage Datadog and other product analytics and tracking to measure adoption and satisfaction
• Collaborate with the CEO and CTO on product strategy and positioning
• Lay the foundation for our product culture and processes—the way we plan, learn, and build as we grow

What We're Looking For

• 5+ Years of Experience in B2B SaaS
• Startup experience—ideally as an early product hire
• Strong technical communication skills and a mastery of building processes + using software
• A strong sense of design principles and user experience

What We Offer

• Competitive compensation, equity, and comprehensive health benefits starting on day one
• 401(k) plan to help you invest in your future
• Flexible hybrid work environment (2-3 days in office! You decide what is best for you!)
• Monthly wellness benefits to help you stay active, healthy, and balanced in whatever way works best for you
• Comprehensive family-building, fertility, and hormonal health benefits to support you through every stage of life
• High ownership, autonomy, and the opportunity to shape a rapidly growing company
• Fully stocked office with endless snacks, coffee, and tea, plus Zip swag and team outings