Product Integrity & Quality Manager

Position Summary

The Manager, Product Integrity & Quality will monitor product performance, drive resolution of quality and reliability issues, and collaborate with cross-functional teams to improve products.

Key Responsibilities

• Monitor warranty claims, retailer returns, service data, and customer complaints.
• Analyze trends and identify recurring product quality and reliability issues.
• Develop reporting and dashboards highlighting key product performance metrics.
• Prioritize product improvements based on consumer impact and business value.
• Lead investigations into field failures, warranty claims, retailer feedback, and customer complaints.
• Facilitate cross-functional root cause analysis efforts involving Engineering, Quality, Manufacturing, and Product teams.
• Drive corrective and preventive actions through implementation and validation.
• Incorporate lessons learned into future product development programs.
• Conduct product teardowns and competitive analysis.
• Evaluate component quality, product construction, reliability, functionality, and cost opportunities.
• Identify design improvements and feature enhancements based on competitive benchmarking.
• Provide recommendations to Product Management and Engineering teams.
• Collaborate with Product Managers, Engineers, Consumer Insights, Customer Service, Manufacturing, and Supply Chain teams.
• Facilitate issue resolution meetings and ensure accountability for corrective actions.
• Present product quality trends and recommendations to leadership.
• Influence future product requirements based on marketplace performance and consumer feedback.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Product Development, or related field.
• 7+ years of experience in Product Quality, Reliability Engineering, Product Development, Manufacturing Quality, or related disciplines.
• Experience conducting root cause analysis and leading corrective action initiatives.
• Strong analytical skills with the ability to translate data into actionable recommendations.
• Experience working with consumer products, small appliances, electronics, durable goods, or related industries.
• Ability to influence cross-functional teams without direct authority.

About Lasko Products

Lasko Products is a market leader in home comfort solutions, delivering innovative products since 1906. The company is committed to providing reliable products and perpetual innovation, serving both consumer and commercial markets globally.

Why Join Lasko?

• Flexible hours and a hybrid work schedule.
• Competitive salaries with bonus potential.
• A strong 401(k) match.
• Wellness incentives.
• Rugged health coverage.
• A dog-friendly corporate headquarters.
• A culture of GRACE: Growth Mindset, Recognition, Authenticity, Clear Communication, and Extreme Ownership.