Product Implementation Specialist

We are equivant, a leading software provider for the justice community, and we’ve opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit. This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case management taking the process to a whole new level. You’ll drive the success of a company that’s served the courts for 20+ years. equivant is a progressive software company with a casual culture. We offer an autonomous work environment, an annual bonus and multiple growth opportunities throughout our organization. Job Responsibilities: Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.Configure software applications to best meet the customer’s business needs.Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.Deliver onsite and remote training sessions.Facilitate software testing sessionsProvide implementation and post-implementation support as needed.Consult with customers and determine new ways for them to improve their operations through new service or product offerings.Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.Assist in developing new training curricula for new products and enhanced functionality as neededTravel to customer sites across the country to help improve their operations through the use of our products and services. Required Skills/Experience: Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.High School Diploma or GEDAbility to travel 50% Desirable Skills/Experience: Court case management software experienceMinimum of 2 years’ experience in the court / judicial industrySoftware implementation/oversight administration experienceExperience as a trainer with a demonstrated understanding of adult learning principlesPresentation skillsBachelor’s Degree in Criminal Justice, Management Information Systems or related field