Product Implementation Manager

What You'll Do

• Own the overall program timeline end-to-end, coordinating with EPD and the Sprint Planner to keep delivery on track
• Gather and document partner requirements into clear deliverables that EPD can execute on; hand off solutioning when technical decisions arise
• Serve as the primary day-to-day partner contact during implementation projects that continue throughout the lifecycle of the partnership
• Track and communicate project health proactively — flag delays, blockers, and scope risks early and drive resolution
• Craft clear, well-written deliverables including meeting agendas, minutes, and business reviews for internal and external stakeholders
• Maintain a tight feedback loop with the assigned CSM and accurate records in Sure's CRM (Attio)

What We're Looking For

• 5+ years in implementation, project management, or program delivery — ideally in fintech, insurtech, or a SaaS platform environment
• Strong written and verbal communication; comfortable owning partner-facing calls and written recaps at an executive level
• Experience managing concurrent projects in fast-moving, cross-functional environments
• Able to operate with influence across Engineering, Product, and Sales without direct authority
• Familiarity with Notion, Linear, or Attio a plus