Product Guide III (Part-time) - Eagan Service Center

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Rivian" then "Role Summary". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. We need to preserve all substantive information, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions). Also remove "Equal Opportunity", "Candidate Data Privacy and Technology", "How We Use AI in Our Hiring Process", etc. Also remove "You can apply for this role through ..." (application instructions). Also remove "Equal Opportunity Rivian is an equal opportunity employer..." etc. We need to include sections only when posting has real, specific content for it. So we need sections: About the role? There's "About Rivian" which is company overview; maybe treat as "About the role"? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include the Rivian mission description and role summary? The "Role Summary" includes RIV Level, address, description. We can combine. We need Responsibilities section: list of duties. Qualifications section: list of qualifications (including experience, age, education, schedule flexibility, POS/CRM, Google Workspace, driver's license, MVR, sales license etc). Also Physical Requirements and Competencies maybe could be part of Qualifications or separate? The instruction only mentions certain headings; but we can include other headings if they have substantive content? It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but suggests those are typical. Probably we should stick to those headings; we can embed Physical Requirements and Competencies within Qualifications or maybe as part of Requirements? There's no "Requirements" heading in the list but it's given as example. We could use "Requirements" for qualifications and physical requirements. But we also have "Qualifications" separate. Might be better to have "Qualifications" for experience/education, and "Requirements" for physical/driver license etc. However the instruction says "Prefer a few substantive sections over many thin ones." So maybe combine into Qualifications. Pay section: we have Pay Disclosure with hourly range. Benefits section: we have benefits description. Schedule: not explicitly stated; there is mention of flexible schedule, nights, weekends, holidays, travel. That's schedule info. Could be included in Qualifications or maybe a Schedule section. Since we have schedule info, we could create a Schedule section. We must not create sections with filler like "commensurate with experience". We have actual content. We must not repeat job title as heading. The job title is "Product Guide III". Not to be used. We must not include Job ID/requisition numbers. We must output only HTML fragment, no /, no markdown. Let's extract substantive content: About Rivian mission: "Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations." Role Summary: "RIV Level: 3 Address: 3374 Columbia Drive, Eagan, Minnesota 55121 As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery." We can combine About Rivian and Role Summary under About the role. Responsibilities list: - Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded. - Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results). - Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries. - Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events. - Possess a high level of brand and product expertise, staying up to date on all required training and courses. - Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience. - Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary. - Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium. - Take on additional projects, duties and assignments as required and/or by request from leadership. Qualifications (experience/education etc): - 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred. - At least 18 years of age. Must be 21+ years of age to operate any Rivian vehicle. - High School Diploma, GED, or other recognized high school equivalency credential required. - Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations. - Experience using POS and CRM software preferred. - Working knowledge of Google Workspace with the ability to learn new tools quickly. - Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). - No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring. - Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location. Physical Requirements (could be part of Qualifications but we can include as a bullet list under Qualifications or separate "Requirements". Since we want few sections, maybe incorporate into Qualifications. Competencies list: - Energetic, enthusiastic, and engaging customer interaction style. - Ability to understand and articulate concepts in the technology and automotive space. - Resilience and ability to overcome objections using active listening and critical thinking. - Ability to multi-task while providing exceptional quality of work. - Excellent written and verbal language skills in English, additional languages a plus. - Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines. - An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community. Pay: hourly range $21.39 - $23.75 for Minnesota based applicants. Also mention annual performance bonus eligibility. Benefits: comprehensive package for full-time and part-time employees, spouse/domestic partner, children up to age 26, including paid vacation, paid sick leave, competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability, long-term disability; opportunity to participate in 401(k) Plan and Employee Stock Purchase Program if eligible; full-time coverage effective first day; part-time effective first of month following 90 days; more info at rivianbenefits.com. Schedule: mention flexible schedule, nights, weekends, holidays, travel. We should not include application instructions, EEO, AI, privacy, etc. Now produce HTML:

About the role

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV Level: 3 Address: 3374 Columbia Drive, Eagan, Minnesota 55121 As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
• Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
• Possess a high level of brand and product expertise, staying up to date on all required training and courses.
• Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
• Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
• Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
• Take on additional projects, duties and assignments as required and/or by request from leadership.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age. Must be 21+ years of age to operate any Rivian vehicle.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
• Experience using POS and CRM software