Product Guide III (Part-time) - Eagan Service Center

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Rivian" (company description) and "Role Summary". The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. Use

• for any list of duties/requirements/benefits, and

  for prose. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to decide which sections to include based on content. We have: - About Rivian (company description) - could be "About the role"? Actually "About Rivian" is company description. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could map "About Rivian" to "About the role"? But they said "About the role" as example; we can use "About the role" heading for company description? Might be better to use "About Rivian" as heading? But they said use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It suggests those are examples; we can use other headings if appropriate? Probably they want those exact headings when applicable. However "About Rivian" is not exactly "About the role". But we could treat it as "About the role" (the role summary). The role summary includes "Role Summary" and details: RIV Level: 3, address, description. So we could have heading "About the role" containing that. Then Responsibilities: we have a list of responsibilities (multiple sentences). We'll put them in

  • . Qualifications: we have qualifications list (experience, age, education, schedule flexibility, etc). Also there are "Physical Requirements" and "Competencies". Those could be considered part of Qualifications or separate sections like Requirements? The instruction includes Requirements as a possible heading. We could combine qualifications and requirements into a "Qualifications" section, or separate "Requirements" for physical requirements and competencies. But we need to avoid thin sections. Perhaps we can have one "Qualifications" section that includes all qualification-related bullet points: experience, age, education, schedule, travel, POS/CRM, Google Workspace, driver's license, MVR, sales license etc. Then we could have another section "Requirements" for physical requirements and competencies? But they said prefer a few substantive sections over many thin ones. So maybe combine all qualification-like info into one "Qualifications" section, and maybe another "Skills" section for competencies? However competencies are more like skills. Could be "Skills". The instruction includes Skills as a possible heading. So we could have: - About the role (company description + role summary) - Responsibilities - Qualifications (experience, education, etc) - Skills (competencies) - Pay (pay disclosure) - Benefits (benefits description) - (Schedule? Not explicitly given besides flexible schedule mention in qualifications; but schedule not given as specific hours; we could omit Schedule section because no explicit schedule details.) We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated: hourly range $21.39 - $23.75. Benefits is stated: comprehensive package etc. So include Pay and Benefits. We must not include boilerplate like EEO, equal opportunity, AI, privacy, etc. Remove those. Also remove application instructions lines: "You can apply for this role through careers.rivian.com ..." etc. Also remove "Equal Opportunity" etc. We must preserve all substantive information: company description, role summary, responsibilities list, qualifications list, physical requirements, competencies, pay disclosure, benefits description. We need to format as HTML fragment with

    headings and

    for prose,

    • for lists. We need to decide what goes into each section. About the role: include the "About Rivian" paragraph and the "Role Summary" details (RIV Level: 3, address, description). Could be two paragraphs. Responsibilities: list each responsibility sentence as
    • . The responsibilities are a block of sentences separated by periods but some are run-on. We'll split at each semicolon? Actually the text: "Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded. Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results). Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries. Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events. Possess a high level of brand and product expertise, staying up to date on all required training and courses. Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience. Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary. Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium. Take on additional projects, duties and assignments as required and/or by request from leadership." We can split each sentence into an
    • . Ensure we keep all details. Qualifications: list bullet points: "2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred." "At least 18 years of age." "Must be 21+ years of age to operate any Rivian vehicle." "High School Diploma, GED, or other recognized high school equivalency credential required." "Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations." "Experience using POS and CRM software preferred." "Working knowledge of Google Workspace with the ability to learn new tools quickly." "Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)." "No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring." "Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location." We could combine some but keep as list items. Skills (Competencies): list each competency bullet: "Energetic, enthusiastic, and engaging customer interaction style." "Ability to understand and articulate concepts in the technology and automotive space." "Resilience and ability to overcome objections using active listening and critical thinking." "Ability to multi-task while providing exceptional quality of work." "Excellent written and verbal language skills in English, additional languages a plus." "Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines." "An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community." Physical Requirements: Could be included under Qualifications or separate. Since we have a Skills section, we could put Physical Requirements under Qualifications as well, but maybe better to have a "Requirements" section for physical requirements. However instruction includes Requirements as a possible heading. We could have a "Requirements" section for physical requirements. But we already have Qualifications and Skills; adding Requirements may be thin but still substantive. However we prefer few substantive sections; maybe we can merge physical requirements into Qualifications as well, but that may make Qualifications too long but still okay. The instruction says prefer a few substantive sections over many thin ones. Having Qualifications, Skills, Responsibilities, About the role, Pay, Benefits is six sections; that's okay. Adding Requirements would be seven. Could be okay but we can try to keep six. We could incorporate physical requirements into Qualifications as bullet points. That would keep sections: About the role, Responsibilities, Qualifications, Skills, Pay, Benefits. Check if any content left out: we have covered all. Now Pay section: include the pay disclosure paragraph exactly. Benefits section: include the benefits description paragraph. We must not include schedule section. Now ensure we don't include any boilerplate like "Equal Opportunity", "EEO", "AI", privacy, etc. Now produce HTML. We need to wrap each section in

      heading then content. For lists, use

      • . For prose, use

        . We need to ensure we don't duplicate content. Let's craft. About the role:

        About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

        Role Summary: RIV Level: 3. Address: 3374 Columbia Drive, Eagan, Minnesota 55121. As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.

        That seems fine. Responsibilities: list each sentence. We'll produce
        with
        • for each. Qualifications: list each bullet. Skills: list each competency. Pay:

          The hourly range for this role is $21.39 - $23.75 for Minnesota based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus.

          Benefits:

          We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s