Product Engineering: Product Manager

Product Accountability

• Responsible and accountable for the product's value and viability, including profit and loss.
• Formulate and achieve Key Performance Indicators (KPIs) for identified problems to solve.
• Drive strategy-aligned solutions to achieve product profit and loss objectives.
• Measure KPIs and analyze outcomes to inform future strategies.

Vision and Strategy

• Co-create, own, and evangelize the product vision, strategy, and roadmap.
• Align product objectives with the product portfolio and business goals.
• Co-create in collaboration with business stakeholders, engineering, experience, and delivery.

Market and User Engagement

• Conduct user research and competitive analysis.
• Engage the team with users and stakeholders through continuous research and direct interactions.
• Collaborate and guide the team toward solutions that address priority user and business needs.
• Apply analytical skills to analyze data and derive actionable insights.
• Adopt innovative and experimental approaches to solving complex problems.

Collaboration and Teamwork

• Work side-by-side with cross-functional (business, engineering, experience, and delivery) team members to achieve KPI outcomes.
• Build empowered teams and product communities who exhibit collective product ownership.
• Promote a product operating model that emphasizes outcomes over output (minimize overproduction while maximizing value).
• Remove obstacles for the team and ensure smooth flow of continuous value achievement.
• Promote and drive rapid, emergent, and ongoing learning and adaptation to meet objectives.
• Drive innovation and improvement of the process to drive out waste and accelerate value achievement.
• Spread knowledge and best practices within the product vertical community.

Continuous Improvement

• Remove obstacles for the team and ensure smooth flow of continuous value achievement.
• Promote and drive rapid, emergent, and ongoing learning and adaptation to meet objectives.
• Drive innovation and improvement of the process to drive out waste and accelerate value achievement.
• Spread knowledge and best practices within the product vertical community.

Qualifications

• Bachelor's degree in business, Marketing, Engineering, or a related field.
• 6+ years of proven experience in lean product management or related roles.
• 3+ years of proven experience in ServiceNow with a focus on modules such as Application Portfolio Management (APM), Customer Service Management (CSM), IT Service Management (ITSM), HR Service Delivery (HRSD), and the overall NOW Platform.
• 3+ years of enterprise scale experience across multiple business areas.
• Limited immigration sponsorship may be available.

Preferred

• MBA or related advanced degree.
• Demonstrated experience in modern product craft of delivering the right thing, in the right way, at the right time.
• Significant experience in lean product management craft and domain (tools, methods, and practices).
• Seen as a leader in this space.
• Demonstrated experience leveraging AI to increase product management effectiveness (e.g., accelerating discovery synthesis, writing/communication) with responsible-use judgment.
• Experience building or evolving AI-enabled applications.
• Proven accountability for value, viability and P&L objectives for a product and for an empowered product team.

Wage Range

A reasonable estimate of the current range is $113,100 to $232,300.