Product Engineering Liaison

Job Duties and Responsibilities

• Serve as primary technical liaison between Information Development, Product Engineering, and Development teams.
• Investigate and reverse-engineer complex printer systems to understand product functionality and behavior.
• Translate technical findings into clear documentation and guidance for technical writers.
• Regularly work in the lab to stay current on printer technology, field-reported issues, and resolutions.
• Provide input and recommendations to improve service documentation.
• Facilitate communication flow between field engineers, development teams, and information development.
• Leverage AI tools and modern technologies to enhance research and documentation quality.
• Contribute to project planning and cross-functional initiatives.
• Recommend solutions to technical issues impacting documentation accuracy.
• Document work and share knowledge proactively.
• Support changing business needs and assume additional responsibilities as assigned.

Qualifications

• BS in Engineering, Computer Science, or related technical field.
• Ability to understand and analyze complex electromechanical systems.
• 2–4 years of relevant experience.
• Experience with product engineering, reverse engineering, or technical troubleshooting.
• Experience working with global engineering teams, including flexibility for occasional off-hours meetings.

Preferred Qualifications

• Background in printing technology, imaging systems, or related industrial equipment.
• Knowledge of documentation tools/languages: DITA, SGML, Oxygen, CCMS, static site generators.
• Familiarity with parts databases, wiring diagrams, assembly documentation, and engineering schematics.