Product Engineering Liaison

Job Duties And Responsibilities

• Serve as primary technical liaison between Information Development, Product Engineering, and Development teams.
• Investigate and reverse-engineer complex printer systems to understand product functionality and behavior.
• Translate technical findings into clear documentation and guidance for technical writers.
• Regularly work in the lab to stay current on printer technology, field-reported issues, and resolutions.
• Provide input and recommendations to improve service documentation.
• Facilitate communication flow between field engineers, development teams, and information development.
• Leverage AI tools and modern technologies to enhance research and documentation quality.
• Contribute to project planning and cross-functional initiatives.
• Recommend solutions to technical issues impacting documentation accuracy.
• Document work and share knowledge proactively.
• Support changing business needs and assume additional responsibilities as assigned.

Qualifications

• BS in Engineering, Computer Science, or related technical field.
• Ability to understand and analyze complex electromechanical systems.
• 2–4 years of relevant experience.
• Experience with product engineering, reverse engineering, or technical troubleshooting.
• Experience working with global engineering teams, including flexibility for occasional off-hours meetings.

Preferred

• Background in printing technology, imaging systems, or related industrial equipment.
• Knowledge of documentation tools/languages: DITA, SGML, Oxygen, CCMS, static site generators.
• Familiarity with parts databases, wiring diagrams, assembly documentation, and engineering schematics.

Knowledge, Skills, And Abilities

• Strong analytical mindset with curiosity for complex systems (“The Knack”).
• Excellent written and verbal communication skills.
• Proficiency with AI tools and openness to emerging technologies.
• Self-motivated, able to work independently in lab environments.
• Strong problem-solving skills and attention to detail.
• Able to build relationships and collaborate across teams.
• Sound judgment to prioritize and resolve issues.
• Quick learner, adaptable to new technical skills.
• Positive contributor to team culture and morale.
• Able to influence solutions to moderately complex technical problems.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.