Product Engineer| Simulation/High Vacuum

Responsibilities

• Play a large role in assessing products with respect to design for reliability, stability, and serviceability.
• Participate in the development and testing of system diagnostics and spec validation.
• Act as a two-way conduit for information transfer between the engineers responsible for design, to the engineers responsible for manufacturing, and finally to the field service teams responsible for product maintenance and support.
• Capture and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues.
• Help develop and detail technical service procedures.
• Train support personnel such as tech support and customer support engineers.
• Develop new training materials which may include written documents, video tutorials and on-line web based training.
• Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe.
• Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations.
• Take a proactive approach to improving service quality and profitability by championing service initiatives.

Qualifications

• Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video.
• Experience in the semiconductor industry preferred.
• Proven track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Strong experience working with high-vacuum systems.
• Hands-on troubleshooting expertise with electrical and mechanical equipment.
• Experience working in cleanroom environments.
• Proficiency with software simulation tools.
• Experience conducting reliability analysis to support equipment performance and continuous improvement.
• Results oriented and driven to excel.
• Enjoys teaching, solving, working with groups of people, and explaining sophisticated things as simply as possible.
• Strong analytic and data analysis skills.
• Excellent oral and written communication skills.
• Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Quick grasp of meaningful, sophisticated technical information.
• Natural curiosity, inventiveness, and an interest in making things work better.