Product Engineer L2

About the role

The Engineer will provide technical support to production to overcome daily challenges. They will also use procedures and instructions to initiate the analysis process when product failure occurs. Investigations and researched for root causes with analysis documented, recorded, and communicated internally, and provide solutions. They may contact the client company for any quality escalations. Responsible for first-level failure analysis on customer products.

Responsibilities

• Have appropriate knowledge with the various systems including but not limited to Windows, Android, CMD and Linux tools, and procedures used in Production for Repair and failure analysis.
• Help Team to setup repair line including Tools and ESD grounding.
• Skilled in communication, problem solving, and applying experience and expertise.
• Identify optimum analytical approaches critical to problems.
• Requires communication with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Work inside customer lab.
• Other duties as assigned.
• Team Leadership (10% of job): Maintain a positive work environment while supporting the company's culture. Foster a healthy and safe work environment, focusing on the well-being of all associates. Ensure inventory management and merchandise allocation flows product through the warehouse in the most cost-efficient and productive manner. Communicate and work well with all business partners. Ensure inventory management and merchandise allocation flows product through the warehouse in the most cost-efficient and productive manner.

Qualifications

• Education and/or Experience: Minimum Associate degree in product design, mechanical, electronic or computer engineering with little experience or 3+ years of equivalent experience as FA engineer for computing devices.
• Hands-on Experience: In hardware assembly and disassembly on computing devices.
• Essential Skills: Requires excellent written and oral communication skills. Must have strong Office suite knowledge (excel, word etc.). Requires moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files such as ini. Effectively communicate concepts and solutions with various levels of the organization. Effectively liaison between Company and Client. Must be able to work cross-functionally with minimal supervision. Requires strong analytical and statistical skills. Requires flexibility to work overtime for special projects or business supports.

Competencies

• Shows determination to achieve excellent results.
• Finds better ways.
• Demands top performance.
• Inspires commitment.