Product Engineer 4

About the role

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products, driving innovation to solve the biggest challenges in the semiconductor industry. As a Product Engineer in the Platform Global Product Support team, you are the backbone of technical support for field engineers, technicians, and product support personnel, collaborating closely with customers and internal teams to provide real‑time problem‑solving, diagnose, troubleshoot, repair, and debug complex semiconductor equipment, and ensure swift resolution to maintain customer satisfaction.

Responsibilities

• Provide technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, robotics, computer systems, complex software, or networked and/or wireless systems.
• Respond to situations where first‑line product support has failed to isolate or fix problems in malfunctioning equipment or software, including failure analysis.
• Report design, reliability, and maintenance problems or bugs to design engineering/software engineering and collaborate on solutions.
• Participate in customer installation and training.
• Provide support to customers/users where the product is highly technical or sophisticated in nature.
• Create and present reports related to design, reliability, maintenance problems, software bugs, projects, and escalations to relevant factory groups; create and update documentation for field service engineers and customers.
• Work in a cleanroom lab and/or customer semiconductor fab environment.

Requirements

Bachelor's degree with a minimum of 8 years of experience, or a Master’s degree in Material Science, Electrical Engineering, Mechanical Engineering, Optics, Physics, Chemistry, Chemical Engineering, or a related field with 6+ years of experience, or a PhD with 3 years of professional experience, or equivalent experience.

Skills

• Excellent written and verbal communication, fluent in English.
• Strong presentation skills.
• Capable of structured problem solving (preferably using 8D methodology).
• Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
• Service‑oriented and able to work in a matrix environment.
• Comfortable traveling up to 25% of the time.

Qualifications

• Preferred experience: Failure Mode Effect Analysis (FMEA), Root Cause‑Corrective Action (RCCA), 8D & 5‑Whys problem solving.
• Experience working with robotics and/or semiconductor equipment.

Schedule

Lam offers hybrid work models: On‑site Flex (3+ days per week on‑site at a Lam or customer/supplier location, with remote work for the balance of the week) and Virtual Flex (1‑2 days per week on‑site, remote the rest of the time).