Product Enablement Training Manager

About the role

We are looking for a hands-on Product Enablement Training Manager to own our technical training strategy end-to-end. In this high-impact, individual-contributor role, you will build and deliver the curriculums that empower both our internal fleet technicians and customer operators to run, maintain, and get the absolute most out of our autonomous welding robots. You will serve as the crucial bridge between Engineering and the field, turning product innovations into real-world adoption, safety, and uptime.

Responsibilities

• Design, build, and maintain comprehensive training curriculums for internal fleet technicians (maintenance, troubleshooting, service) and customer operators (safe, efficient daily operation)
• Partner closely with Engineering and Product to turn release notes, new features, and technical manuals into engaging, actionable field training
• Travel up to 40% to customer sites and fleet locations to deliver hands-on training, gather field feedback, and evaluate curriculum effectiveness
• Build scalable, repeatable training frameworks, certification programs, and refresher courses that grow alongside our fleet
• Track and measure training outcomes, using data on feature adoption, certification completions, and support ticket trends to continuously optimize programs
• Serve as the voice of the field back to Product and Engineering, highlighting friction points in tooling, documentation, or user experience
• Maintain, version, and continuously update all training materials as our hardware and software rapidly evolve

Requirements

• 4+ years in technical training, curriculum design, or customer enablement—ideally within robotics, industrial equipment, or manufacturing environments
• Proven ability to design and roll out technical training programs from scratch rather than just delivering pre-existing content
• Skilled at converting complex engineering documentation into intuitive, practical learning for diverse technical and non-technical audiences
• Exceptionally strong in-person instruction skills, equally comfortable on a busy shop floor or in a classroom setting
• Willing and able to travel 30%–40% to customer sites and fleet locations
• Comfortable acting as the single owner of the training function, setting priorities, and driving cross-functional projects independently

Skills

Bonus Points: Familiarity with LMS platforms, welding or manufacturing domain knowledge, or experience supporting both internal tech teams and external customers

Benefits

• Daily free lunch to keep you fueled and connected with the team
• Flexible PTO so you can take the time you need, when you need it
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses—help us grow our team!