Product Enablement Specialist

About the role

Zuddl is the unified event platform used by marketing teams at companies like CrowdStrike, Figma, Stripe, TikTok, Checkpoint, and Iterable. We are backed by Y Combinator, Alpha Wave, and Qualcomm Ventures, and we are rebuilding a market from scratch.

Responsibilities

• Lead customer onboarding and provide customized training and consultative solutioning.
• Design and execute structured onboarding plans tailored to different customer segments.
• Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement.
• Set and measure onboarding KPIs such as time-to-value, activation success, etc.
• Conduct live and recorded training sessions for various personas including event marketers, producers, and technical stakeholders.
• Create reusable training materials, videos, and checklists.
• Understand customer business objectives and help them design optimal workflows using Zuddl's modular capabilities.
• Review event setups and optimize configurations for success.
• Identify early warning signs and proactively address potential churn risks.
• Collaborate with CSMs to resolve issues before they escalate.
• Act as a voice of the customer to Product and Engineering teams.
• Create onboarding playbooks and customer-facing guides.
• Document implementation best practices in Notion and LMS.
• Continuously evolve onboarding processes based on feedback and product updates.
• Collaborate with Customer Success Managers (CSMs), Product Team, Support Team, and Marketing Team.

Requirements

• 3–6 years of experience in SaaS onboarding, implementation, or customer education roles.
• Strong command of English—written, verbal, and presentation skills.
• Comfortable using tools like Loom, Notion, Slack, Zoom, CRM systems (HubSpot/Salesforce), and Intercom.
• An analytical and structured thinker with an eye for continuous improvement.
• Ability to multitask and manage multiple onboarding timelines without dropping the ball.
• Prior experience with event technology or martech is a strong plus.

Qualifications

Remote working, flexible working locations & hours, health insurance (medical+vision & dental), a culture built on trust, transparency, and integrity, 401(k) plan, employee-friendly ESOPs, flexible leave program, competitive compensation, ground floor opportunity at a fast-growing series A startup.