Product Education & Community Lead

Product Fluency

You go deep on the product, then turn that depth into content people actually retain—across formats, for both customers and the internal team.

Sales Enablement

• Demos, talk tracks, the demo library, objection handling, vertical-specific demos, and the positioning sales uses to close.
• You translate product depth into sellable units, and you own demo quality and demo-to-close conversion as outcomes, not activities.

Siena Academy

The curriculum, certifications, workshops, and learning paths—public and private. The goal is for it to become the resource people in CX AI point to.

Customer Onboarding

The path from contract signed to first value: documented, repeatable, and shorter than it is today, across every segment.

Internal Team Education

Every new hire ramps through your program. Every product release becomes a learning moment within 48 hours of ship, not a Slack post that scrolls away.

Community

AI Labs, Siena Renaissance, founder voices, the customer council. Today it's events and one-off moments. You build the system that turns customers and prospects into a flywheel.

Out of Scope

• Demand gen, paid, brand, category narrative, PR, and product launches as market moments.