Product Documentation Lead

Responsibilities

• Triage documentation requests — scope with stakeholders and assign work to writers.
• Own sprint planning and manages backlog in an agile environment.
• Set and track deadlines that align with product release schedules and engineering milestones.
• Maintain visibility into writer capacity, level workloads across the team, and flag resourcing risks early.
• Apply a light-touch coordination framework to early-stage R&D products, with a clear path for graduating them to full sprint management.
• Build and maintain reporting for ticket age, burndown, completion rate, sprint velocity, doc coverage, and overall backlog health.
• Manage publication and administrative workflows from review through delivery.
• Manage the documentation review flow in GitHub.
• Review and merge pull requests, follow up with stakeholders to review, close out sprint milestones. Keep work moving toward delivery.
• Create and manage publication tags.
• Manage docs deployment (CI/CD pipeline).
• Create and publishes the changelog, keep version tracking and document records current across products.

Qualifications

• Scrum master experience (or equivalent agile delivery ownership), in addition to 5–7 years in technical writing, content operations, content management, or a closely related field.
• Demonstrated ability to plan and manage content sprints in an agile or scrum environment.
• Strong organizational skills with experience managing backlogs, intake processes, and cross-functional timelines.
• Proficiency with a docs-as-code workflow in GitHub.
• Proficiency with issue tracking and reporting in Linear (or an equivalent tool), including building burndown, velocity, and backlog-health metrics.
• Experience collaborating with engineering, product, and program teams.
• Clear communicator — able to translate ambiguity into structured, actionable plans for writers.
• Experience writing operations, maintenance, and service documentation.
• Comfortable working as a self-starter in a fast-paced environment.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Time Off: Generous PTO and Holidays
• Parental Leave: Paid maternity and paternity leave to support new parents
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
• Retirement Plan: 401(k) plan with company match
• Stock Options: Equity options to give employees a stake in the company’s success
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Pay

• Industry-standard salaries with opportunities for performance-based bonuses

Schedule

• Flexible work schedule

Skills

• Scrum Master
• Technical Writing
• Content Operations
• Content Management
• GitHub Workflow
• Issue Tracking
• Collaboration with Engineering, Product, and Program Teams
• Clear Communication
• Operations, Maintenance, and Service Documentation

Benefits

• Medical Insurance
• Dental and Vision Insurance
• Time Off
• Parental Leave
• Competitive Salary
• Retirement Plan
• Stock Options
• Life and Disability Insurance
• Pet Insurance
• Free Lunch Benefit
• Unlimited Free Drinks and Snacks