Product Director, Consumer - Resy

Responsibilities

• Lead a High-Performing Team: Manage and mentor consumer PMs with a hands-on, high-standards style that builds craft and fast iteration
• Own the Consumer Product Strategy: Drive strategy across how diners discover, validate, book, and return, knowing where AI meaningfully moves the needle at each stage
• Build Sticky, Intelligent Experiences: Define and ship AI-powered personalization, search, and discovery features that make Resy more indispensable with every interaction
• Build for Habit and Loyalty: Design engagement loops and retention mechanics grounded in behavioral dynamics, and apply AI to make each more effective at scale
• Champion Discovery and Craft: Embed continuous discovery into how your team builds, partnering with Design and UXR to ensure every surface is intuitive, polished, and validated
• Drive a Fast, Experimental Culture: Build a team that moves quickly, tests rigorously, and learns faster than the competition
• Raise the Ceiling on How the Organization Builds: Model what modern, AI-powered consumer product development looks like and bring the rest of the organization with you

Qualifications

• 6+ years in Product Management with at least 2 years managing PMs in a fast-moving, metric-driven environment, with a strong track record on engagement, retention, or activation
• Exceptional product sense and UX/UI sensibility: you synthesize research quickly, challenge design until it's right, and raise the quality of everything you touch
• Sophisticated, pragmatic command of applied AI in consumer products: personalization, recommendation, intelligent discovery, and adaptive experiences, with shipped features that drove measurable behavior change
• Fluent in modern product methods: experimentation, A/B testing, behavioral analytics, and building a culture of disciplined learning
• Proven ability to lead through influence, set clear priorities, and make well-reasoned decisions in ambiguous environments
• Experience in hospitality, dining, travel, or marketplace consumer products
• Experience with content-rich discovery surfaces and editorial or algorithmic curation
• Track record of maturing product practices and elevating product craft across a team or organization

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Team Amex

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.