Product Designer, Content

About the role

How we explain Point’s HEI directly shapes whether homeowners understand, trust, and move forward with us. As our second content designer, you'll work to bring clarity and consistency to every touchpoint of the homeowner journey. You'll write the emails, in-product copy, and explainer content that turns one of the biggest financial decisions a homeowner can make into something they can navigate with confidence.

• Translate complex financial and process concepts into understandable, motivating language homeowners can act on—across email, text, and in-product flows.
• Review homeowner research, call recordings, and funnel data to inform what to write.
• Apply and help maintain Point's writing guidelines and messaging framework across customer touchpoints.
• Collaborate with product designers, PMs, engineers, marketing, and sales.
• Partner with legal, compliance, and ops to get copy reviewed, approved, and shipped.
• Draft scripts and copy for AI-driven experiences like chat, voice, and our knowledge base.
• Monitor copy performance—open rates, click-through, conversion—and iterate based on what you learn.

About you

• 2+ years of professional writing experience in content design, product design, UX writing, or a closely related field.
• A portfolio that shows strong writing across multiple formats, such as product copy, emails, long-form, or marketing.
• Active user of AI tools in your day-to-day work— you use them to draft, edit, research, and explore ideas.
• Comfortable working with subject matter experts and incorporating feedback from many stakeholders.
• Detail-oriented with grammar, tone, and consistency.
• Curious about the customer—you want to understand who you're writing for, not just what to say.
• Nice to Have:
• Experience writing for fintech, financial services, or other regulated/complex industries.
• Experience writing prompts, knowledge bases, or guardrails for production AI experiences.
• Familiarity with A/B testing copy such as subject lines, headlines, and button text.
• Experience drafting test plans, surveys, or light user research on copy.

Benefits

• Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays.
• Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ.
• Full paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay.
• Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success.
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage.
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, a one-time home office reimbursement, and company provided equipment including a MacBook and monitor.

Pay

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary):

• Tier 1 | San Francisco Bay Area, New York, and Seattle | $134,900 - $149,100
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $118,750 - $131,250
• Tier 3 | All other US metro areas | $108,300 - $119,700

Schedule

This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.