Product Designer (chatbot)

The Product Designer (Chatbot) role is based in the United States and is being managed by a partner company. This position involves designing a sophisticated Web SaaS CRM platform that supports diverse business environments and operational needs. Key responsibilities include:

1. Lead the end-to-end product design process, from discovery and problem definition through ideation, validation, prototyping, and final delivery.
2. Design scalable user experiences for a complex Web SaaS CRM platform, including dashboards, administration panels, workflow management, configuration interfaces, role-based permissions, and multi-step user journeys.
3. Translate complex business requirements into intuitive, reusable product patterns that support multiple organizations, industries, and operational scenarios.
4. Conduct user research, stakeholder interviews, workflow analysis, and usability testing to uncover insights and validate product decisions.
5. Develop hypotheses, build interactive prototypes, analyze product analytics, and iterate designs based on qualitative and quantitative feedback.
6. Collaborate closely with Product Managers, Business Analysts, Engineers, QA, and other stakeholders to balance user needs, business objectives, and technical constraints.
7. Contribute to and expand the design system by creating scalable components and maintaining consistency across the product ecosystem.
8. Provide design documentation and implementation support, ensuring design quality throughout development while exploring AI-powered tools and modern prototyping techniques to enhance workflows.

Requirements

• 4+ years of experience as a Product Designer, UX Designer, or similar role, preferably within SaaS, B2B, CRM, enterprise software, or workflow-driven products.
• Proven experience leading product discovery, framing ambiguous problems, generating hypotheses, and shaping product direction before interface design.
• Strong systems-thinking mindset with the ability to design for complex user roles, permissions, workflows, configurations, and scalable business processes.
• Expertise in designing sophisticated interfaces such as dashboards, data tables, administrative tools, configuration flows, and operational platforms.
• Strong understanding of user research methodologies, usability testing, analytics, and evidence-based design decision making.
• Advanced proficiency with Figma, interactive prototyping, design systems, and component libraries.
• Good understanding of frontend development concepts, responsive design, implementation constraints, and effective collaboration with engineering teams.
• Excellent communication and presentation skills with the ability to explain design rationale, evaluate trade-offs, and work effectively in Agile environments.
• Professional proficiency in both Ukrainian and English.
• Experience with AI-assisted design workflows, CRM platforms, enterprise products, low-code tools, or API-driven systems is considered an advantage.

Benefits

• Flexible work arrangement with the option to work remotely.
• Performance-based annual or quarterly bonus opportunities.
• Comprehensive learning and professional development resources, including internal training, digital libraries, and partner learning programs.
• Health and life insurance coverage.
• Employee wellbeing initiatives, including access to professional psychological support.
• Mobile communication reimbursement.
• Opportunity to work on large-scale, impactful SaaS products alongside multidisciplinary product and engineering teams.