Product Designer

About The Company BetterHelp is dedicated to transforming mental health care by removing traditional barriers and making therapy accessible to everyone worldwide. Established in 2013, it has grown into the world's largest online therapy platform, offering affordable and convenient mental health services across the globe. With a network of over 30,000 licensed therapists, BetterHelp has empowered millions to take control of their mental well-being and improve their lives. The company's mission is fueled by a commitment to expanding access to quality mental health resources and addressing the increasing unmet needs in this vital sector. As part of the Teladoc Health family, BetterHelp continues to innovate and lead in digital mental health solutions, ensuring that help is always within reach for those who need it most. About The Role As a Product Designer at BetterHelp, you will play a critical role in shaping the user experience of our digital mental health platform. You will own and drive the end-to-end design process for key features that impact millions of users globally. Collaborating closely with cross-functional teams including product managers, engineers, data scientists, and researchers, you will develop innovative, user-centered solutions that enhance usability and engagement. This role demands a proactive approach to identifying UI/UX opportunities, crafting detailed design specifications, and ensuring seamless implementation from discovery to delivery. The ideal candidate will be passionate about creating impactful experiences, possess strong strategic thinking skills, and thrive in a fast-paced, collaborative environment that values continuous improvement and user-centric design. Qualifications 3+ years of professional product design experience in consumer-facing digital productsStrong portfolio demonstrating research-driven design, UI/UX craft, and measurable product impactExpertise in creating advanced user flows, prototypes, and high-fidelity UI in FigmaAbility to think strategically while executing with detail, clarity, and speedExperience partnering with product managers and engineers on complex feature deliveryStrong communication and storytelling skills, capable of articulating rationale and influencing stakeholdersComfort navigating ambiguity and structuring problems with limited information Bonus qualifications include experience designing for multi-sided marketplaces, familiarity with mental health or healthcare workflows, knowledge of experimentation and growth design, and experience contributing to or utilizing design systems in production. Responsibilities Design end-to-end user experiences, including user flows, wireframes, prototypes, and high-fidelity UI in FigmaProactively identify UI/UX inconsistencies and experience gaps; propose scalable solutionsWrite detailed design specifications and collaborate closely with engineering teams during implementation and QAPartner with cross-functional teams—Product, Engineering, Data, and Research—to define problems, explore solutions, and align on outcomesUtilize quantitative metrics and qualitative insights to evaluate design effectiveness and inform continuous improvementsParticipate in design critiques, reviews, and pattern evolution to uphold high design quality across the organizationInfluence product strategy by synthesizing insights, identifying UX opportunities, and driving innovation Benefits Remote work flexibility with regular in-person team bonding experiences sponsored by the companyCompetitive salary range of $135,000 - $150,000, with performance bonusesComprehensive health, dental, and vision insurance coverageHolistic perks program, including free therapy sessions, wellness initiatives, and more401(k) plan with employer matching contributionsAccess to any hardware or software needed to enhance productivity and comfortOpportunity to contribute to a mission-driven organization that changes lives and is highly valued by its usersSupportive and diverse community of professionals committed to personal and professional growth Equal Opportunity At BetterHelp, we are committed to fostering an inclusive environment where all individuals are valued and respected. As part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We do not discriminate against any candidate or employee based on age, race, ethnicity, religion, sex, gender identity, sexual orientation, medical condition, marital status, parental status, disability, veteran status, or any other protected characteristic. We believe that diversity and inclusion drive innovation and are essential to our mission of making mental health care accessible to everyone.