Product Designer

About the role

This is your chance to design the consumer experiences that make brands win. We're looking for a passionate, high-energy designer who can create delightful post-purchase experiences for millions of consumers.

Responsibilities

• Own Consumer Commerce Design: Design intuitive, delightful experiences for returns portals, order tracking, delivery updates, and post-purchase touchpoints
• Create responsive experiences that work beautifully across mobile, tablet, and desktop
• Design experiences that adapt to different brand aesthetics while maintaining usability
• Optimize for conversion, completion rates, and customer satisfaction at every touchpoint
• Champion The Consumer And Inspire The Team: Conduct user research to understand consumer behavior, anxieties, and expectations during post-purchase journeys
• Translate consumer insights into compelling design narratives that get engineering teams emotionally invested
• Present design rationale that connects user emotions to business metrics (CSAT, NPS, repeat purchase rates)
• Drive Rapid Design Iteration: Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
• Create high-fidelity prototypes that validate concepts before engineering investment
• Iterate based on usability testing, A/B test results, and consumer feedback
• Balance design perfection with shipping velocity - deliver great experiences quickly
• Collaborate Across Functions: Partner with product managers to shape roadmaps based on consumer insights and work closely with engineers to ensure designs are technically feasible while pushing for exceptional UX
• Contribute to and utilize the growing design system for consistency across consumer touch points
• Measure And Improve: Define success metrics for your designs tied to conversion, completion rates, and satisfaction scores
• Conduct usability testing to validate design decisions with real consumers
• Analyze behavior data to identify friction points and optimization opportunities
• Continuously refine experiences based on performance data and user feedback

Requirements

5+ years of product design experience with at least 2 years designing consumer-facing digital products

B2C design fluency - Deep understanding of consumer psychology, behavior patterns, and expectations

Multi-platform design - Experience creating responsive experiences across mobile, tablet, and desktop

User research skills - Proven ability to conduct user interviews, usability testing, and translate insights into design

Modern design tools - Advanced proficiency in Figma, including prototyping and component libraries, literacy in AI tools as part of your process and appetite to learn new tools such as Claude and Claude Design

Storytelling ability - You can paint a picture of the consumer's emotional journey that gets engineering teams invested

Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX

Commerce savvy - You understand (or quickly learn) e-commerce flows, order management, and post-purchase journeys

High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff

Ai tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow

Qualifications

High energy and vision - You bring contagious enthusiasm for creating consumer experiences that brands love

Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis

Empathy-driven - You genuinely care about the frustrated customer waiting for their package

Collaborative spirit - You thrive in team environments and make everyone around you better

Data-informed - You balance qualitative insights with quantitative metrics to drive decisions

Skills That Set You Apart

• Design Experience and Expertise
• Storytelling ability
• Technical collaboration
• Commerce savvy
• High-fidelity execution
• AI tool enthusiasm

What Gets Us Really Excited

• You've designed for e-commerce, returns, order tracking, or post-purchase experiences
• You have experience designing white-label or multi-tenant applications that adapt to brand guidelines
• You've worked in fast-paced startup or scale-up environments with rapid iteration cycles
• You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics
• You've successfully influenced engineering teams to care deeply about consumer experience
• You understand accessibility standards and design for inclusive experiences