Product Designer

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Location: Bloomington, IL; Dunwoody, GA; Richardson, TX; Tempe, AZ, Los Altos, CA
Hybrid Work arrangement: A "Hybrid" position means selected candidates will be assigned to a facility and will spend some time working both in office and from their home.
Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

Are you naturally curious, deeply human centered, and energized by turning ideas into experiences people can use and understand? Do you enjoy rapidly creating, testing, and improving new concepts? Are you interested in how emerging technologies, including artificial intelligence and agentic experiences, can improve customer and employee experiences?

The Innovation Experience Design team is seeking a Product Designer to help shape new products, services, capabilities, and ways of working across the Innovation lifecycle. In this role, you will translate research, experience strategy, and product direction into tangible and testable solutions. You will work across the Innovation lifecycle, with your greatest focus as initiatives move from late Discovery into proof of concept and Pilot. You will partner with the Experience Lead, Product Experience Designer, Product, Technology, Enterprise Research, Content Design, architecture, and business partners to create, test, refine, and deliver experiences.

This role is ideal for a hands-on designer who can independently manage complex design assignments, work effectively through ambiguity, and move quickly without sacrificing evidence, usability, accessibility, or design quality.

• Collaborate with the Experience Lead, Product Experience Designer, Product, Technology, Enterprise Research, Content Design, architecture, and business partners to understand customer and employee pain points, clarify requirements, evaluate constraints, and co-create solutions
• Translate research findings, experience strategies, hypotheses, and priority use cases into process flows, user flows, conceptual diagrams, journey maps, wireframes, low to high fidelity prototypes, detailed interaction designs, and development-ready assets
• Apply human-centered design through iterative cycles of design and research, supporting empathy studies, concept testing, and usability testing while using customer feedback, analytics, and experiment results to refine the experience
• Apply State Farm experience architecture, design systems, brand standards, content principles, accessibility requirements, style guides, and pattern libraries to create consistent experiences, while supporting exception requests or new patterns when appropriate
• Partner with Technology and architecture throughout feasibility assessment, acceptance, development, and delivery by communicating design intent, providing clear specifications, resolving implementation questions, and validating the quality of the delivered experience
• Present design decisions and recommendations through clear visual, written, and verbal storytelling, enabling stakeholders to understand the design process, provide informed feedback, and align around the proposed experience
• Work independently under general direction on complex assignments involving experience architecture and detailed design, while serving as a resource to other designers and contributing to continuous improvement of Experience Design methods, tools, and practices

Skills

Competitive candidates will have the following skills and experience:

• Three or more years of applicable experience in Product Design, User Experience Design, Interaction Design, Digital Graphic Design, Visual Design, or a related discipline
• Demonstrated experience applying the user experience and human-centered design process to translate customer needs, research, and product direction into usable and testable experiences
• Experience creating and presenting user flows, journey maps, wireframes, prototypes, detailed interaction designs, and high-fidelity design assets across web, mobile, or other digital form factors
• Intermediate to advanced proficiency in Figma, including components, variables, libraries, responsive layouts, and interactive prototyping, along with proficiency in FigJam and presentation tools
• Experience applying established design systems, interaction patterns, brand standards, accessibility requirements, content principles, and experience architecture to product design work
• Experience using qualitative research, usability findings, customer feedback, analytics, and product data to identify experience problems, support design decisions, and prioritize improvements
• Strong communication, collaboration, and visual storytelling skills, with the ability to explain design decisions, incorporate feedback, work across disciplines, and independently manage multiple assignments of varying complexity
• A portfolio demonstrating individual contribution, problem solving, interaction design, prototyping, research-informed iteration, collaboration with Product and Technology, and connection to customer or business outcomes

Qualifications

Preferred experience:

• Experience working in innovation, incubation, emerging technology, new product development, or enterprise experimentation
• Practical experience using artificial intelligence to support concept exploration, research synthesis, prototyping, design iteration, documentation, or workflow improvement
• Experience designing, prototyping, or evaluating artificial intelligence-enabled products, agents, conversational experiences, or agentic workflows, including user controls, feedback, error recovery, transparency, evaluation criteria, and human oversight
• Familiarity with Visual Studio Code, OpenAI Codex, Claude Code, or comparable development and agentic coding tools for functional prototyping, workflow automation, and collaboration with technical teams
• Experience supporting no-code and coded proof-of-concept activities, with working knowledge of HTML, CSS, JSON, design tokens, component libraries, or related front-end technologies
• Experience designing across multiple platforms or form factors and contributing to established design systems, reusable components, or emerging interaction patterns
• Experience operating within a large and complex enterprise, with State Farm Product Design or Experience Design experience preferred

Items of Note

• This role may support multiple innovation initiatives at different stages of maturity and may shift between assignments as concepts progress through experimentation
• The job may require limited travel through commercial transportation or driving a motor vehicle and may include weekends
• Participation in company-approved educational programs may be expected as applicable for continued professional development
• A portfolio review will be required for candidates who advance to the interview phase. The portfolio should clearly demonstrate the candidate’s individual contribution, design process, interaction decisions, prototyping approach, use of research and data, technical collaboration, iteration, and connection to measurable customer or business outcomes

Pay

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Potential starting salary range: $105,000 - $155,000. Starting salary will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience and living in high-cost-of-labor locations like CA/NY/NJ/etc. Potential yearly incentive pay up to 10% of base salary.

Benefits

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

Get Paid!

• Eligible for an annual raise and bonus

Stay Well!

• Robust health and wellbeing programs
• State Farm pays most of your healthcare premium
• Multiple healthcare plan options, including a high-deductible plan
• All medical plans provide 100% coverage for in-network preventative care
• Access to vision, dental, telemedicine, 24/7 mental health professionals, and much more

Develop and Grow!

• Educational benefits like industry-leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring

Plan Ahead!

• Benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more
• Savings account or financing through our State Farm Federal Credit Union

Take a Little “You” Time!

• Generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off
• Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days

Give Back!

• Matching Gift Program
• Good Neighbor Grant Program
• Employee Assistance Fund

Finish Strong!

• Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary