Product Designer

Responsibilities

• Use personas and a narrative to story-tell the problem to solve and its solution
• Extract requirements from customer pain points
• Lead user, customer, and SME interviews
• Clearly document knowledge, existing workflows, and pain points gained from user, customer, and SME interviews
• Synthesize discovery findings to narrow and prioritize into actionable scope
• Solve product/user problems utilizing user-centered design thinking
• Document the design solution's workflow and functional specifications for Engineering to build
• Suggest a range of solutions that solve the narrowed scope
• Sequence releases of proposed enhancements to help establish product timeline
• Determine and monitor success metrics for proposed work
• Lead team momentum through product design lifecycle, including developing a pilot plan and General Availability readiness plan to go to market with
• Work with PM to align on design solution and assist in discovery efforts with producing discussion guides and conducting SME interviews
• Work with engineers and QA to be able to communicate designed functionality and workflows for ticketing and quality control testing
• Utilize design standards system in designing a solution and work with Design Standards team to provide feedback on design system evolution
• Work with UX researchers in continuous discovery efforts
• Understand how to establish success metrics to gauge adoption and solution validation
• Grow with RP Product Design Center of Excellence curriculum and be mentored by senior product designers

Qualifications

• Passing completion of UX coursework (degrees, certificates, bootcamps, online courses accepted)
• Portfolio must tell human stories, demonstrate ability to define and assess user problems, show the work of problem-solving, communicate design solution with low-fidelity wireframes and high-fidelity clickable prototype, possess metrics of success for user outcomes, and demonstrate ability to assemble release strategy for product enhancements
• Minimum 4 years of experience with UX, design, architecture or similar field experience
• Clear demonstration of ability to empathize with user
• Experience with agile design and development practices and user-centered design thinking
• Interpersonal skills to work collaboratively and efficiently in cross-functional teams
• Facilitation skills to gain product and development team alignment through all stages of product development lifecycle, especially through strategy, discovery, and design
• Must be able to synthesize discovery findings into actionable items for design and development
• Must be comfortable sharing work in all stages and appetite for rounds of iterative design
• Comfortable communicating to executives and represent design POV: Demonstrate excellent communication, visual presentation, and speaking skills to be able to present to internal team and stakeholders
• Adept at async communication and working with people in other time zones.
• Can-do attitude and the energy to achieve a variety of levels of done-ness
• Experience in rapid prototyping tools (Figma preferred) and collaborative online tools (Miro, Mural, Notion, Figjam...)
• Leadership skills to serve as a mentor to a junior designer
• Appetite to learn and grow into a product strategist
• Ability to carry and maintain customer rapport