Product Designer

About the role

The expectation for this role will be hybrid onsite Tues-Thurs in Jackson at One Energy Plaza (OEP) for most weeks. Remote on Mondays and Fridays most weeks. The focus of the work will be to support SAP initiative.

Responsibilities

• Support and maintain SAP role personas that reflect user goals, responsibilities, and pain points.
• Advocate for user needs in cross-functional discussions and decision-making.
• Apply UX best practices to ensure consistent experiences and smooth transitions between applications.
• Work closely with the internal CE development team as well as our outside implementation vendors.
• Journey mapping — Translate research insights into journey maps, task flows, personas, and design strategies that guide product direction.
• User research — Advocate for the end user by conducting research, defining persona‑specific requirements, performing task analysis, and developing use cases.
• Usability testing — Perform usability analysis and user testing to validate ease of use across customer segments.
• Cross‑functional collaboration — Partner with engineering and business teams to align on user experiences and drive adoption.
• Experience iteration — Analyze product usage data and feedback to refine and improve existing experiences.
• Accessibility advocacy — Ensure accessibility considerations are incorporated into all design decisions.
• UX pattern documentation — Define and document user experience patterns, behavioral patterns, and interaction models for consistency.
• General support — Other duties as assigned.

Requirements

• Bachelor's Degree in Graphic Design, Fine Arts, UX/UI Design, Human‑Computer Interaction, Computer Science, or a related field. (Required)

Skills

• Creative problem‑solving — Data‑driven creativity and structured problem‑solving.
• Communication & collaboration — Strong ability to communicate design decisions and work effectively with cross‑functional teams.
• Detail orientation — High attention to quality and user experience.
• Human‑centered design — Deep understanding of HCD principles and usability best practices.
• Accessibility standards — Familiarity with WCAG and inclusive design methodologies.
• Problem framing — Ability to break down complex problems and propose actionable design strategies.
• Cross‑functional coordination — Skilled at navigating multi‑team environments.
• Continuous learning — Curiosity and commitment to staying current with digital trends.
• Interaction design — Ability to define user flows, interaction patterns, and holistic product experiences.
• Working knowledge of SAP is preferred.

Benefits

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match