Product Designer, AI Agents

About the role

The role involves owning the experience of Assembled’s AI support products, including how support teams build, trust, and improve AI agents, and how these agents interact with customers.

Responsibilities

• Design self-serve AI agent experiences that enable support and operations teams to configure, deploy, monitor, and improve AI agents.
• Shaping new product areas from concept to launch.
• Clarify messy customer problems, explore solution directions, align the team, and ship experiences that customers use in production.
• Define interaction patterns for AI-backed support.
• Define durable primitives for building, observing, evaluating, and improving agents.
• Lead customer-centered discovery.
• Prototype quickly and concretely.
• Raise the craft bar by contributing to the design system, improving visual and interaction quality, and helping make complex workflows feel clear and approachable.

Requirements

• 3+ years designing and shipping production B2B software.
• Strong at systems and interaction design.
• Customer-driven, able to talk to users and keep projects anchored to real needs.
• Able to communicate clearly in writing and conversation, and bring customers, engineers, and teammates along with your thinking.
• Prior experience designing AI, agent, or conversational products.

Qualifications

• AI fluency in practice.
• Strong communicator.
• Experience designing products for non-technical operators.

Skills

• Ability to turn ambiguity into shipped product.
• Systems and interaction design skills.
• Customer-driven mindset.
• Strong communication skills.
• Experience designing for non-technical operators.

Benefits

• Generous medical, dental, and vision benefits.
• Flexible time off.
• Monthly credits for professional development, general wellness, Assembled customers, and commuting.
• Paid parental leave.
• Catered lunches every day (M–F) and fully stocked SF office.
• 401(k) plan enrollment.