Product Designer, AI Agents

About the role

We're looking for a product designer to own the experience of our AI support products end to end: how support teams build, trust, and improve AI agents, and how those agents show up for the people who need help. You'll join a product that's already delivering value for customers and entering its next phase of growth.

Responsibilities

• Design self-serve AI agent experiences that enable support and operations teams—not engineers—to configure, deploy, monitor, and improve AI agents.
• Shaping new product areas from concept to launch.
• You’ll clarify messy customer problems, explore solution directions, align the team, and ship experiences that customers use in production.
• Defining interaction patterns for AI-backed support.
• Defining interaction patterns for AI-backed support.
• Defining interaction patterns for AI-backed support.
• Defining interaction patterns for AI-backed support.
• Leading customer-centered discovery.
• Prototyping quickly and concretely.
• Raising the craft bar.

Requirements

• 3+ years designing and shipping production B2B software.
• You're drawn to complex domains and can distill messy input from many people into clean, useful primitives, trading off simplicity and flexibility well.
• You can turn ambiguity into shipped product.
• You’re strong at systems and interaction design.
• You can design reusable patterns, think in primitives, and balance simplicity with flexibility as a product grows.
• You're customer-driven.
• You love talking to users, you keep projects anchored to real needs, and you help others stay anchored too.
• You’re a strong communicator.
• You communicate clearly in writing and conversation, and can bring customers, engineers, and teammates along with your thinking.
• You've designed products for non-technical operators and know how to make powerful systems approachable without sacrificing flexibility.

Qualifications

• You get into the code.
• You've used coding agents to build, prototype, or ship product experiences yourself, and you're eager to take advantage of tools that let designers own more of the path from idea to reality.
• You're AI fluency in practice.
• You're already using AI tools (Cursor, Claude, and whatever comes next) in your design workflow and have an informed view of what AI can and can't do today.
• You've worked on products that involve AI-driven workflows, agent experiences, or human-AI interaction, and have developed intuition for designing around trust, transparency, and control.

Skills

• Customer-driven.
• Strong at systems and interaction design.
• Can design reusable patterns, think in primitives, and balance simplicity with flexibility as a product grows.
• Communicate clearly in writing and conversation.
• Make powerful systems approachable without sacrificing flexibility.
• AI fluency in practice.
• Worked on products that involve AI-driven workflows, agent experiences, or human-AI interaction.

Benefits

• Generous medical, dental, and vision benefits.
• Flexible time off.
• Monthly credits for professional development, general wellness, Assembled customers, and commuting.
• Paid parental leave.
• Catered lunches every day (M–F) and fully stocked SF office.
• 401(k) plan enrollment.

Pay

The estimated base salary range for this role is $130,000 - $180,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience.

Schedule

This is an onsite role based in our San Francisco office, five days a week (Monday–Friday).