Product Design Director, Consumer & Developer Experience

About the role

The EASE Customer Experience team designs the foundational digital journeys for prospects and customers of Capital One across web and mobile platforms, ensuring seamless quality, consistency, and scale across our digital channels. The Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

Role expectations

As the Director of EASE Customer Experiences, you'll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You'll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

Key competencies

• Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Business-Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Problem-Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Basic qualifications

• At least 8 years of experience in a product design role
• At least 3 years of experience leading design teams

Preferred qualifications

• At least 10 years of experience in a product design role
• At least 5 years of experience leading design teams
• Experience in a design toolkit that spans product design, service design, design strategy or content design
• Experience leading product design teams operating across UX or UI, strategy, content and research from strategy through delivery to market
• Experience with AI assistants tools like Claude or Gemini, and agentic development like Claude Code
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

Pay

McLean, VA: $230,400 - $263,000 for Director, Design
New York, NY: $251,400 - $286,900 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.