Product Delivery Specialist

What You’ll Do

• Drive full-cycle customer implementations, coordinating requirements, configurations, integrations to deliver solutions on time, maximize TTR, and delight customers.
• Actively drive implementation progress by removing blockers, executing project plans, and delivering results efficiently, with a strong bias toward action and outcomes.
• Proactively evaluate customer challenges and risks, applying problem-solving skills to remove barriers and work cross-functionally to optimize the integration.
• Execute and support technical deliverables and integrations with our network and issuer partners.
• Provide domain expertise and insights to guide internal decision-making and identify opportunities for process improvements.
• Develop deep expertise in card issuance and processing, becoming a trusted advisor to both customers, partners, and internal teams.
• Build strong, lasting relationships with customers and serve as their trusted advisor.
• Become a Lithic product expert, capable of demonstrating and articulating the capabilities of our platform with confidence and clarity.

Qualifications

• Proven track record in Program Management, Technical Implementations, Solutions Architecture, or comparable customer-facing roles, successfully delivering complex, multi-layered technology solutions.
• 3–5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
• Excellent communication skills: able to translate technical information into clear business language to various stakeholders.
• Strong presentation skills: comfortable and confident presenting to both internal and external, technical and non-technical stakeholders.
• Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
• Strong project/program management experience: proven track record managing complex projects with multiple stakeholders, identifying risks, and ensuring progress toward measurable results.
• Understanding of system integrations and technical concepts, with the ability to translate them into clear, actionable insights for customers.
• Customer-focused mindset: passionate about solving problems and delivering exceptional experiences.
• Collaborate effectively across engineering, product, and partnership teams to deliver high-impact integrations and solutions.
• Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.

Pay

The annual US salary range for this role is $95,000 - $140,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

Schedule

This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance.