Product Delivery Specialist

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you. Competitive compensation packages and learning and development opportunities help you advance to the next level in your career. We invest in our people and technology to help our customers succeed, hiring those who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere.

About Us

ACV is a technology company revolutionizing how dealers buy and sell cars online. We are transforming the automotive industry with user-designed, data-driven applications and solutions, building the most trusted and efficient digital marketplace for sourcing, selling, and managing used vehicles. Our platform provides transparency and comprehensive insights that were once unimaginable.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, paid sick leave (the greater of 3 days or as required by state/local law), 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave
• Employee Stock Purchase Program with additional opportunities to earn company stock
• Retirement planning through the Company’s 401(k)
• Focus on Health, Physical, Financial, Social, and Emotional Wellness for all teammates

About the Role

ACV VIPER is an AI-powered hardware platform that helps automotive dealerships acquire more vehicles and grow service lane revenue. We are looking for a dynamic individual to ensure the platform is installed and optimally configured so customers realize immediate value upon deployment.

Responsibilities

• Own each customer's end-to-end VIPER deployment as ACV's on-site advisor to dealership ownership and senior management
• Independently assess each dealership's operations and design a customized deployment and configuration plan
• Review and approve pre-install assessments to confirm dealership readiness
• Direct and oversee on-site hardware installation; assist installation technicians with limited hands-on installation as needed
• Configure customer-specific software settings and select integration approaches for dealer DMS, service platforms, and similar software
• Diagnose and resolve technical and integration issues in the field, escalating only code-level matters to Engineering
• Waive or deviate from standard procedures without prior approval where warranted
• Make the final go/no-go decision on launch readiness and customer handover
• Resolve customer escalations, complaints, and disputes on-site; commit ACV to reasonable remediation within defined parameters
• Advise dealership leadership on operational changes to maximize adoption and formulate customer-specific adoption strategies
• Provide on-site training to dealership staff within the first week; retrain existing customers as needed
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps
• Contribute to installation standards, checklists, and SOPs as the VIPER program scales

Requirements

• 3–7 years in field implementation, technical onboarding, or solutions engineering, ideally in automotive technologies
• Occasional physical activity, including lifting up to 50 pounds, may be required on an incidental basis
• Direct experience with automotive dealer-facing software systems (such as DMS, IMS, CRM, inspection tools)
• Experience working with dealer senior management and in customer relationship management roles
• Comfortable working in an automotive dealership environment, directing and coordinating install technicians
• Wired to solve problems without a detailed playbook
• Comfortable with traveling approximately 75% of the time (typically 3 weeks per month; this is a core requirement of the role)
• Excited about innovation and new technologies

Pay

The compensation range for this position is listed in the "Job Details" section of the posting. This role is eligible for additional compensation pursuant to ACV’s incentive compensation plan. Final compensation will be determined based on relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

This role requires traveling approximately 75% of the time, typically 3 weeks per month.