Product Delivery Project Manager – Telephony

Summary

The Product Delivery Coordinator supports the CLIENT's Product Delivery Manager in deploying Zoom & Polycom Phone products to the CLIENT's Retail Branch nationwide estate. The role involves tracking project deliverables, updating status, manipulating spreadsheets, and providing metrics and reporting.

Primary Duties

• Track project deliverables related to the implementation of Zoom phone at each branch
• Update the status of deliverables in a centralized repository
• Manipulate spreadsheets, including those used as data input for Zoom implementations
• Upload spreadsheets and submit webforms into a centralized repository
• Participate in various project meetings and assist the Product Delivery Manager by recording meeting minutes
• Quality-assure data sets to ensure accuracy / data integrity
• Provide routine metrics and reporting on Zoom

Competencies

• Strong focus on accuracy and attention to detail
• Proficient/Strong with Excel including basic formulas, pivot tables, graphing
• Proficient in PowerPoint
• Tech Problem-Solving skills
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Ability to track a project through its lifecycle to successful deployment
• Ability to work in a fast-paced environment and industry that is continually changing
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates

Required Education & Experience

• 2-4 years’ experience as a technology Project Coordinator
• 8-10 years’ experience using PC in business environment including MS Office

PREFERRED Education & Experience

• Exposure to technology in the financial industry is a plus
• Exposure to Monday.com is a plus

Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions & Physical Demands

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment
• Regular, repetitive movements such as typing, mouse movements, and scrolling
• Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing)
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.