Product Delivery Developer Project Manager – Telephony

About the role

The Product Delivery PM supports the CLIENT’S Product Delivery Manager in deploying Zoom & Polycom Phone products to the CLIENT’S Retail Branch nationwide estate. The role involves managing project deliverables, tracking deployments, and offering process improvements.

Responsibilities

• Track project deliverables related to the implementation of Zoom phone per branch and update their status in a centralized repository
• Manipulate and upload spreadsheets and submit webforms, including those used as data input for Zoom implementations; quality-assure data sets to ensure accuracy / data integrity
• Participate in various project meetings with, or on behalf of, the CLIENT’S Product Delivery Manager
• Actively track daily deployments; track issues and mitigations
• Assess deployment process and offer suggestions for process improvement
• Research any opportunities to improve the project’s Monday.com repository and where applicable, participate in the hands-on administration of the tool
• Back-up / Back-fill CLIENT’S Product Delivery Manager under certain circumstances (where possible, these scenarios will be planned).

Competencies

• Highly Proficient in Monday.com
• Minimum Beginner-Level Experience in Applying and/or Developing AI to Solve Problems
• Strong Technical Problem-Solving Skills, with Strong Fundamentals in Data Networking
• Proficiency in Excel and PowerPoint
• Experience with Tableau dashboarding (Preferred but not Show Stopper)
• Telephony experience
• Strong focus on accuracy and attention to detail
• Excellent communication skills (verbal and written)
• Proficient time management skills; sense of urgency
• Ability to track individual deployments across multiple branch locations in a single day
• Ability to work in a fast-paced environment and adapt process changes mid-stream
• Ability to work flexible hours and available afterhours/weekends if required to meet project completion dates

Qualifications

• 2-4 years’ experience as a technology Project Coordinator
• 8-10 years’ experience using PC in business environment including MS Office
• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions & Physical Demands

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

Language Skills

English

Work Environment

Remote

Physical Demands

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.