Product Delivery Manager- Payments

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. Every solution is backed by real humans who care about helping restaurants succeed.

About the role

We are seeking a dedicated and detail-oriented Product Delivery Manager to join our fintech team. This role is crucial in bridging the gap between our Product team and Operations, ensuring the successful delivery and support of new products to market. You will play a key role in enabling operational support teams to sustain and enhance product functionality, contributing significantly to our company's growth and success.

Responsibilities

• End-to-End Product Delivery: Oversee the entire product delivery process, from initial intake through to product launch, including dependency and release management, operationalization, and performance reporting.
• Functional Coordination: Lead and streamline change management activities across various functional partners, ensuring smooth transitions and effective resource allocation.
• Timeline and Dependency Management: Efficiently manage project timelines and dependencies, identify and address potential blockers, and ensure clear communication with stakeholders.
• Launch Success Criteria: Define, measure, and achieve launch success criteria throughout different deployment stages, from pilot to general availability.
• Client Support: Assist client-facing teams during early product adoption phases, gather feedback, identify opportunities for improvement, and influence teams to expand adoption.
• Continuous Improvement: Continuously enhance market readiness, delivery processes, and adoption of new solutions and partnerships.

Requirements

• 2+ years of relevant experience in product management or a similar role, with a minimum of 2 years in the financial services or fintech industry.
• Strong understanding of payment processing, card networks, acquiring, and the evolving landscape of merchant payment acceptance.
• Ability to use metrics and data to inform decision-making and track progress.
• Proven ability to manage multiple projects simultaneously in an iterative process.
• Excellent communication skills, capable of conveying complex ideas to both technical and non-technical stakeholders.
• Demonstrated ability to empathize with customers, understanding their needs and interactions with products.
• Comfortable making decisions with imperfect information, leading without authority, and managing ambiguity and complexity.
• Experience with payment integrations is a plus.

Pay

Our base pay range starts at $70,000 - $95,000 per year for this role. The salary range listed is just one component of a competitive compensation package which includes a company stock plan. Offers will be reflective of the candidate’s location and experience.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation, 10 company holidays, sick time, and volunteer time off
• Employee Resource Groups to build community and inclusion at work
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year to assist with professional development