Product Delivery Associate

About the role

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Collaborate with business, technical, and creative teams to produce and implement content using Adobe Experience Manager (AEM) and related digital content tools.

Job summary

As a Product Delivery Associate in Digital Content Management, you enable the release of products and features by collaborating with stakeholders, software developers, and peers. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. You will adhere to strict process guidelines and deadlines to ensure seamless content delivery.

The Digital Secure Content Production Team at JPMorgan Chase is committed to delivering high-quality, customer-facing web and mobile content. As a Product Delivery Associate, you will collaborate with local and internationally dispersed digital content management stakeholders to deliver and evolve industry-leading digital web and mobile experiences. Utilize a basic understanding of HTML, CSS, XML, Javascript, and workflow tools like Atlassian Jira and Confluence to support content production.

Responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Documents blockers and impediments to aid with dependency management and resource availability.
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines.
• Author, enter, and manage digital content in AEM and related tools, ensuring alignment with approved content requirements.
• Complete work requests using the Digital Secure Producer work plan, maintaining high standards of quality, efficiency, and accuracy.
• Analyze, diagnose, and resolve content-related and technical issues effectively.
• Leverage AI to find and create new ways to increase productivity and efficiency.

Required qualifications

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area.
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area.
• Familiarity with content management tools, applications and processes.
• Basic understanding of the front-end development process, including HTML, CSS, and Javascript.
• Familiarity in using Atlassian JIRA and Confluence, or similar workflow management tools.

Preferred qualifications

• Emerging knowledge of product release and deployment processes.
• Familiarity with ADA standards and conformance.
• Experience in usability, information architecture, and content design.
• Experience with LLM prompt engineering and development.