Delivery Associate

About the role

As a Delivery Associate at Lucid, your primary responsibility will be to successfully facilitate the delivery of customer vehicles, ensuring vehicle readiness prior to the customer appointment and completion of all required documentation. On the day that customers receive their vehicles, you will walk owners through all the key features and functions of their Lucid vehicle. Deliveries should be tailored to the owner's needs through asking the appropriate questions to deliver on an exceptional customer-centric experience.

Responsibilities

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialists to align on delivery readiness
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations
• Guide customers through the key features and functions of their Lucid vehicle and tailor the experience to their needs, whether at a delivery center, virtually, or an offsite location
• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation, scheduling appointments to ensure timely return of vehicles
• Conduct lease-end vehicle intake appointments
• Show a commitment to refining and adapting your approach to continuously enhance the customer experience, using feedback and customer delivery outcomes as guideposts
• Manage vehicle readiness for all customer deliveries in your pipeline, including final quality check prior to vehicle handoff
• Accurately complete required paperwork and collect necessary documents to finalize delivery or complete grounding of a lease return
• Book and track final mile transport as necessary, coordinating with the customer and carrier
• Avoids operational tasks as needed

Qualifications

• 2-5 years of customer-facing professional experience
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve
• Comfortable navigating ambiguity
• Experience in a luxury retail or hospitality environment preferred
• Comfort with using Salesforce or equivalent CRM system
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner
• Demonstrates a passion and enthusiasm for Lucid products and technological advances
• Ability to gauge customer's requirements and interests to deliver a personalized and relevant interaction
• Possesses strong relating skills including strong oral and written communication, empathy, and active listening ability
• Ability to continually refine and adjust engagement approach to improve customer experiences through feedback and review of customer delivery outcomes
• Ability to prioritize and schedule tasks independently that places the delivery experience at the center of their decision making
• Takes ownership and responsibility for studio assets, including high-value Lucid customer vehicles
• Demonstrates a passion for electric vehicles and premium vehicle markets
• Is responsible for introducing our customers to their vehicle and creating a memorable orientation experience
• Manages and overcomes customer feedback in a cordial and calm manner
• Acts with urgency and champions excellence in all company objectives
• Available to work weekends, evenings, nights, and holidays as needed
• Valid driver’s license with no suspensions within the past year
• Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Benefits

Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.