Product Consultant - GA - On Site

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR provides an efficient, reliable, and scalable software solution to help PEOs and ASOs grow. The platform supports the full "hire-to-retire" lifecycle of HR services and offers additional resources such as the PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and ongoing learning opportunities.

About the role

As a Product Consultant on the PrismHR Professional Services Team, you will implement new customers and consult existing customers on software and industry best practices. You will independently lead customers through successful implementations and projects by providing industry expertise and product guidance. A strong background in PEO/ASO/Staffing, Benefits/Payroll, and technical knowledge is essential.

Responsibilities

• Own the customer relationship to understand business requirements and provide best-practice guidance for implementing PrismHR solutions from both technical and industry perspectives.
• Document requirements using use cases in functional design documents, including Statements of Work that outline project scope, assumptions, deliverables, and estimated hours/schedule.
• Maintain all project documentation and detailed notes, and communicate proactively with management regarding project status.
• Independently manage multiple projects to ensure deliverables meet quality standards and customer expectations.
• Collaborate with cross-functional teams to develop and implement robust solutions in an Agile environment.
• Design and execute complex merges and customer processes.
• Deliver presentations (remotely and in person) to customers at PrismHR and industry events.

Requirements

• 5+ years of experience in PEO/ASO/Staffing, Payroll, and implementation software.
• Ability to work independently and solve complex problems.
• Excellent verbal and written communication skills, with strong presentation abilities.
• Experience prioritizing and handling multiple tasks and projects in a fast-paced environment.
• Experience defining and documenting workflows and processes.
• Strong technical inclination and a desire for continuous learning.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other Benefits: Life insurance, short-term and long-term disability, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal insurance, and pet insurance.