Product Business Analyst - Client Identity & Entitlements Platforms

The Role

At DTCC, we are dedicated to fostering a workplace that reflects the diverse communities we serve. Our commitment extends to investing in our employees' growth and success.

Pay & Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed

The Impact You Will Have

In this role, the Product Business Analyst serves as the central point of contact between Product, technology subject matter experts, and stakeholders to document, analyze, validate, and deliver business requirements for Client Engagement Platforms. This role is part of the Enterprise Digital Solutions team and works closely with the Product Owner and other teams to ensure product strategy aligns with user needs, operational realities, and technical capabilities.

Your Primary Responsibilities

• Act as the central point of coordination across users, subject matter experts, technology, and business and product teams to support related projects
• Build and maintain strong relationships with key partners to identify risks, dependencies, and alignment needs to ensure action items are clearly defined, assigned to owners, and escalated in a timely manner
• Consult with business users and collaborate with them for eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, business analysis, and workflow analysis
• Maintain a client-centric and operationally efficient mindset to the squad by representing and advocating for the voice of the client (internal and external) within the squad
• Support operational readiness planning and execution through creation of content for client distribution, learning centers, and firm platforms
• Effective communication skills with experience with cross-functional and global teams
• Familiarity with Agile backlog management, intake prioritization, and cross-team dependency coordination
• Participating meaningfully as a core member of the squad, including attending daily stand-up, grooming sessions and other agile ceremonies
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
• Support the program or project manager as needed to deliver outcomes
• Prioritize tasks, manage time effectively, and meet deadlines

Qualifications

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Preferred Skills

• Experience with Identity and Access Management systems
• Experience engaging directly with clients in a professional, customer focused capacity

Talents Needed for Success

• Hand on knowledge and experience in Agile ways of working (Scrum)
• Proven experience in Business Analysis or Product Ownership roles in the past
• Proficient with JIRA, Excel, PowerPoint, and Business Process Mapping tools
• Strong attention to detail and a high degree of accuracy in delivering outputs within deadlines
• Excellent communication, strong interpersonal skills, and experience in presenting to senior leadership in the organization