Product Associate, Virtual Training Center

About the role

MxD (Manufacturing x Digital) advances economic prosperity and national security by strengthening U.S. manufacturing competitiveness through technology innovation, workforce development, and cybersecurity preparedness. In partnership with the Department of Defense, we convene an ecosystem to solve critical manufacturing challenges by accelerating digital adoption, empowering a skilled workforce, and modernizing supply chains. MxD is also the National Center for Cybersecurity in Manufacturing, as designated by DoD.

Position Overview

MxD is seeking a Product Associate to support the MxD Learn Virtual Training Center (VTC) for a duration of two (2) years, with a possible extension based on funding. The VTC is a digital learning platform that provides manufacturers, educators, students, workers, employers, and other stakeholders with resources for training, recruitment, workforce development, and professional learning. The platform helps organizations recruit and develop talent, adopt advanced technologies, and strengthen workforce capabilities across the manufacturing ecosystem and supply chain.

Position Responsibilities

• Support execution of the MxD Learn VTC product roadmap by managing day-to-day product operations and administrative activities.
• Cook with internal teams, vendors, content providers, and stakeholders to support product initiatives and learning programs.
• Configure, publish, and maintain digital courses, microsites, and virtual learning resources in the VTC.
• Manage enrollments, user accounts, permissions, course settings, content updates, and course listing.
• Administer system integrations and APIs to support system functionality.
• Monitor LMS performance, troubleshoot issues, and coordinate with vendors or internal teams as needed.
• Provide technical support, in conjunction with IT, to learners and internal stakeholders.
• Conduct quality assurance (QA) reviews of courses and MxD Learn VTC functionality.
• Maintain standard operating procedures (SOPs), technical documentation, and QA checklists.
• Develop reports on learner participation, progress, completion, and assessment outcomes.
• Support onboarding and coordination of content providers and strategic partners.
• Collaborate with Strategic Communications team to promote MxD Learn offerings.
• Research partnership, conference, and speaking opportunities to increase program awareness.
• Ad hoc duties as assigned.

Position Requirements

• High School diploma or GED
• Associate’s or Bachelor’s degree in Business, Education, Information Technology, or commensurate experience in related field, preferred
• 1 to 2 years of related experience in supporting a learning management system or similar digital learning platform preferred
• Experience administering an LMS platform, such as Absorb, a plus
• Experience working in a research, engineering, product development, and/or manufacturing environment is a plus
• Proficiency with MS Office
• Strong interpersonal, collaborative and communication skills
• Excellent analytical and problem-solving skills
• Ability and desire to work in a fast-paced, ambiguous environment
• Must be available to work onsite at least 1 to 2 days per week

Salary Range

$58,727 to $74,289 USD

How To Apply

Apply online at mxdusa.org/careers by clicking on the link to the position posting.

Work with Us

MxD is a results-oriented, lean, collaborative tech organization and 501(c)(3) nonprofit. We are hard-working, mission-driven, flexible, and work with a sense of urgency. We hire tech-savvy, committed, self-starters who can think outside the box, and have a strong capacity to learn and adapt to the needs of the organization and role, through both skill and grit.

Mixed Messages

We recognize that individuals may require different types of accommodations to perform their jobs effectively. We encourage candidates who need accessibility assistance or have specific needs to apply and reach out to us.

Pay

$58,727 - $74,289 USD