Product Application Specialist
About the role
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. This position is responsible for providing technical support for customers within an assigned territory, providing support on product-related technical, quality, and regulatory questions. Provides technical support for the North America product portfolio, new product implementations, internal and external training. Working closely with senior team members, the incumbent collaborates with appropriate departments (Quality, Regulatory, R&D, Manufacturing, North America Marketing teams) to address customer needs, support product adoption, and contribute to customer satisfaction and business growth. Coordinates all activities to maintain product application consistency and to optimize business opportunities.
Responsibilities
- Provide technical support for customers within assigned territory, addressing product, quality, and application-related inquiries and escalating issues as appropriate.
- Assist with the development or delivery of technical education and product training programs to ensure a uniform, high standard of training and optimal product results, promoting product confidence and ensuring customer satisfaction.
- In partnership with senior team members, provide training to internal and external customers as needed.
- Communicate success, best practices, and techniques of tactile execution programs to Product Applications, Marketing, and Sales teams.
- Maintain