Product Application Specialist

Job Title: Product Application Specialist Location: Conyers, GA What We’re Looking For The Product Application Specialist plays a key role in helping grow our refrigerated systems business through interaction with Customers, Sales Representatives, Dealers, Engineers of Record (EORs) and Regional Sales Managers. The ideal candidate for this role can not only configure our refrigeration system products to meet the application needs of the Customer, but can also manage multiple projects concurrently. The role requires someone who can work independently, has a true entrepreneurial mindset and enjoys solving problems. What You’ll Be Responsible For In This Role Liaise with third-party engineers, customers, vendors and outside sales to determine customer requirements and specifications for jobs to be designed and to understand how product should be appliedGenerates customer legend sheets / specificationsCalculates refrigeration load requirements and parametersConstruct full end to end proposals (entire refrigeration systems) for products to include racks, gas coolers, compressors, condensers, evaporators, controls and any other ancillary equipment to ensure the product is applied to customer expectationsAct as consultant to customer on new store installation or full-store remodels and help shape demand to best solutionsUtilize proprietary product application software to turn around proposals within established service levelsBuild quality into every step and ensure, once an order is entered, that all functions downstream in process have all information neededEnter customer orders in a timely fashion What are the basic qualifications? Bachelor’s degree in engineeringMinimum of 5 years in HVAC/R field (technician or product application)Diploma from accredited HVAC/R institution with 2 years HVAC/R experienceProficiency in Microsoft 365 (Outlook, Teams, Excel and PowerPoint) What are the preferred qualifications? 2-3 years’ direct experience in technical role within commercial refrigeration industry To Be a Great Fit For The Role Ability to read and interpret store layout drawings / fixture plansSuperior communication skills and customer serviceGreat attention to detailPositive attitude and openness to coaching and constructive feedbackAdept at learning / using new tools and systemsIntellectually curious with strong problem-solving skills How We Define Our Values and Why You Should Join Our Team: The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves. These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company. Collaborative Entrepreneurial SpiritWinning Through CustomersRespects and Values PeopleExpectations for ResultsHigh Ethical Standards, Openness, and Trust What’s in it for you? Medical, Dental, and Vision401k Retirement PlanFlexible SpendingPaid Holidays