Product and Retail Manager

Essential Duties And Responsibilities

• Cook up and oversee all facets of council product program activities including data management, training, inventory, volunteer support, marketing and promotion, vendor relations, and product and incentive selection.
• Collaborate with the Chief Financial Officer to devise, manage, and monitor annual budgets for product programs and retail operations.
• Prepare sales forecasts, revenue projections, inventory plans, and financial analyses to support organizational budgeting and strategic decision-making.
• Evaluate Product Program Volunteers and make independent recommendations regarding their development, recognition, and ongoing deployment to ensure alignment with council goals, policies, standards, and GSUSA guidelines.
• Coordinate the recruitment, training, and support of operational volunteers and girls participating in product programs.
• Build and maintain relationships with local businesses and community organizations to identify sales opportunities, strengthen community partnerships, and promote Girl Scout product programs and council visibility.
• Oversee the collection and reconciliation of product program funds and work collaboratively with the Chief Financial Officer regarding delinquent account follow-up and collection procedures.
• Develop annual retail shop operating budgets and sales goals; make independent decisions on merchandising strategy, inventory investment, and promotional execution to optimize retail performance and achieve projected sales objectives.
• Schedule and supervise support staff to ensure efficient and professional operations that meet the evolving needs of internal and external customers.
• Analyze product program and retail performance metrics, including participation trends, sales results, inventory levels, and financial outcomes. Develop forecasts and recommendations to maximize revenue, improve operational efficiency, and support council financial goals.
• Participate in, support, and advocate for all council activities and initiatives.
• Champion belonging and inclusion in all aspects of operations, volunteer engagement, and team culture in alignment with council values and GSUSA guidelines.

Requirements

• Bachelor’s degree in business, finance, accounting, marketing, retail management, nonprofit management, or a related field preferred; equivalent combination of education and experience may be considered.
• Minimum of three to five years of experience in retail operations, product sales, customer service, program management, or related operational leadership experience.
• Demonstrated ability to manage multiple projects, deadlines, and operational priorities effectively.
• Strong organizational, communication, customer service, and relationship-building skills.
• Experience supervising staff and working collaboratively with volunteers preferred.
• Demonstrated financial acumen with experience in budgeting, forecasting, revenue management, inventory planning, financial reporting, and analysis of sales performance metrics.
• Proficiency with Microsoft Office and database management systems.
• Ability to travel throughout the council jurisdiction and work evenings or weekends as needed.
• Valid driver’s license, reliable transportation, and proof of insurance required.
• Must be able to lift up to 20 pounds on a regular basis during designated times of the product program cycle.