Product Analyst - W2 Only

Product Analytics & Insights

• Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement
• Develop dashboards, reports, and visualizations to communicate product performance and business outcomes
• Monitor KPIs and product health metrics across DCX initiatives
• Perform funnel analysis, trend analysis, and customer journey analysis
• Support experimentation efforts and measurement of outcomes
• Provide operational reporting and analytics expertise to product and business teams

Business Analysis & Process Improvement

• Facilitate requirements gathering sessions with business and technical stakeholders
• Document business requirements, functional requirements, user stories, and acceptance criteria
• Analyze current-state (as-is) and future-state (to-be) business processes
• Develop process maps, workflows, and supporting documentation
• Identify process inefficiencies and recommend improvements
• Maintain traceability between business requirements and delivered capabilities

Solution Analysis & Design

• Partner with Product, UX, Engineering, and Architecture teams to evaluate solution options
• Create functional design documentation and solution recommendations
• Audit impacts across systems, teams, and business processes
• Evaluate new technologies, tools, and platform capabilities
• Aid in documenting interfaces, workflows, and solution designs

Product Delivery & Execution

• Support planning, coordination, and execution of product initiatives and releases
• Manage cross-functional dependencies across Product, Engineering, UX, Data, Commercial, Support, and Operations teams
• Track risks, issues, assumptions, decisions, and action items
• Support release planning, deployment readiness, and launch activities
• Cook up post-launch hypercare and issue resolution activities
• Escalate blockers and delivery risks as appropriate

Testing & Quality Assurance

• Coordinate User Acceptance Testing (UAT) and support System Integration Testing (SIT)
• Develop test scenarios and validate solutions against requirements
• Support defect triage, prioritization, and resolution
• Participate in release validation and production readiness reviews
• Ensure delivered functionality aligns with business and customer expectations

Operational Readiness & Documentation

• Create and maintain business process documentation, workflows, and product artifacts
• Support operational readiness, training readiness, and change management activities
• Maintain product and program documentation repositories
• Support data validation, migration readiness, and reconciliation activities when required

Stakeholder Communication & Reporting

• Prepare executive-ready reporting, status updates, and decision-support materials
• Communicate product performance, delivery progress, risks, and opportunities
• Facilitate workshops, requirement reviews, and stakeholder alignment sessions
• Support portfolio visibility and strategic planning efforts