Product Analyst, Research

About the role

We are seeking a technically sharp, operationally scrappy Product Analyst to join our dynamic team. This role is crucial for connecting user research and feedback to product execution, ensuring that our product development aligns closely with user needs.

Responsibilities

• Mine & synthesize user signal: Use SQL, BI tools, and AI/low-no-code tooling to analyze user engagement and feedback across product areas, surfacing key themes, pain points, and feature requests for the EPD org.
• Run mixed-methods research: Design and execute lightweight research — surveys, 1:1 interviews, focus groups, sentiment analysis/benchmarking — pairing the quantitative "what" with the qualitative "why."
• Build self-serve tooling & research ops: Implement AI and no-code tools that make feedback discoverable and insights self-serve, and stand up the scrappy operational backbone (participant sourcing, tooling, repeatable workflows) research needs to scale.
• Connect insight to decisions: Translate findings into tight, well-reasoned recommendations that influence the roadmap early, separating good ideas from bad ones before significant engineering lift, and tie user pain points to adoption and revenue opportunities.

Requirements

Experience: 5+ years in a fast-paced SaaS / B2B / tech environment in an analytics, product analytics, or product research role.

Data fluency: Strong SQL and BI/product-analytics tools (e.g., Tableau, Looker, Metabase, Mixpanel, Amplitude); comfortable pulling, manipulating, and interpreting data independently.

AI tooling & automation: Proven ability to build and deploy low-code/no-code AI solutions to automate workflows and synthesize complex data.

Mixed-methods research: Real balance of quantitative and qualitative methods, and the judgment to know which to reach for and why.

Scrappy & resourceful: Willing to do the unglamorous work — direct Slack outreach to recruit users, building research ops from scratch — without waiting for a pre-existing machine.

User-centric & business-minded: You can draw a straight line from user behavior to product decisions and revenue, and you're passionate about getting the voice of the customer into execution.

Strong communicator: You produce clear, consumable artifacts (not just dense reports) that make stakeholders actually use your insights.

Qualifications

Experience as a founding researcher or standing up a research/ResOps function from the ground up.

Professional background or experience in legal domains.

Skills

Data analysis, SQL, BI tools, AI/low-no-code tooling, mixed-methods research, user-centric approach, strong communication skills.

Benefits & Perks

• Medical, dental, and vision insurance plans
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto

Pay

$156,609 - $256,090

Schedule

Full-time