Product Analyst, Digital Experience

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. We value diversity, inclusivity, and a sense of belonging, celebrating work and life events while partnering with clients and communities.

Why Insperity?

• Flexibility: Over 80% of Insperity’s jobs offer flexibility to balance time with coworkers, clients, family, or community.
• Career Growth: Continuous learning programs, mentorship opportunities, and ongoing training.
• Well-Being: Total rewards package includes generous paid time off, top-tier medical, dental, and vision benefits, health & wellness support, paid volunteer hours, and more.

About the Role

This position drives knowledge sharing, digital communications, and collaboration efforts for Insperity's Sales organization. You will analyze and support the Sales organization's knowledge-sharing platform, digital signage, and sales communication channels while creating, editing, and managing content to increase institutional knowledge and information sharing.

Responsibilities

• Supports Sales Communications technologies, including analysis of platform usage, content effectiveness, and user engagement to identify trends, gaps, and opportunities for improvement.
• Evaluates tools, systems, and platforms for projects and initiatives as needed.
• Develops training materials and trains end-users, content owners, and other system users.
• Defines report requirements, analyzes feature performance, submits recommendations, and implements proactive changes.
• Identifies new data sources to ensure robust, well-rounded analysis.
• Conducts meetings and strategy discussions with business and vendor teams to review requirements, collaborate, address issues, and close gaps.
• Drives on-time, quality deliverables in a complex and dynamic environment while managing stakeholder expectations.
• Writes, edits, proofreads, and distributes communications in accordance with established quality standards.
• Documents operational processes and procedures to optimize digital experience support.
• Conducts quality assurance audits of platform content and implements improvements to increase engagement, productivity, and efficiency.
• Identifies, develops, and manages multimedia communication vehicles for distribution to sales.
• Provides support for key initiatives and events, including the annual InCompass Sales & Marketing conference, Fall Campaign kickoff, and Inspire Salescast.
• Partners with the Product Manager to support product documentation, business processes, and technology roadmaps that advance strategy and enable scalable solutions.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
• 3-5 years of experience in digital communications, product support, analytics, instructional design, or a related field.
• Experience with digital platforms, content management systems, or communication tools preferred.

Skills

• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent written and verbal communication, including simplifying complex concepts for diverse audiences.
• Ability to balance independent work with collaboration in a fast-paced, team-oriented environment.
• Strong attention to detail, quality, consistency, and continuous improvement.
• Proficiency in Microsoft Office, especially Excel and PowerPoint, for data analysis and presentation.
• Curiosity, initiative, a growth mindset, and openness to coaching and feedback.
• Knowledge of Sales Operations or experience with instructional design, multimedia content development, or related tools is a plus.
• Experience with video production, graphic design, or tools like Adobe Creative Suite is preferred.
• Basic knowledge of HTML coding is preferred.