Digital Product Analyst

About the role

The Digital Product Analyst serves a critical role in supporting the product management team and holds subject matter expertise for their designated product(s), experience(s) or application(s). This role will work simultaneously and effectively with product management, product owners, technology, and business partners and should have a thorough understanding of Scaled Agile Framework (SAFe) principles to assist the team or other teams in filling resource, knowledge, or documentation gaps.

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Responsibilities

• Validates documented functionality against system performance to identify and categorize bug-remediation and enhancement work for Agile teams
• Performs analysis and works closely with the team to identify core product, application, or system issues to map out possible solutions
• Creates and updates system documentation (including process flows, product feature details, and user guides) and monitors and updates workflows as required
• Gathers, organizes, and interprets data to help optimize product performance, drive user satisfaction, and ensure alignment with business goals
• Collects and documents detailed business requirements and translates them into features or user stories necessary to meet the expected business needs
• Prepares functional, system, and program requirements for Digital value streams for ongoing projects and releases
• Performs User Acceptance Testing (UAT) for scheduled initiatives, bug remediation, enhancements, and releases
• Evaluates reported system defects and manages the flow and prioritization of related work based on impact, customer need, and Product Management prioritization
• Performs analysis as needed for Objectives and Key Results (OKR)/goal measurement
• Supports the product teams in all phases of the development lifecycle, including initiation, analysis, development, testing, implementation, and post-implementation follow-up
• Supports product owner in day-to-day tasks, particularly around sprint management
• Assists with material collation and analysis in preparation for product demos, quarterly business reviews, and other report-outs for the value stream
• Assists with identifying and taking on tasks that will enable the team’s success
• May require on-call support rotation after hours and/or weekends

Requirements

• Bachelor’s degree and two (2) years in application support, business analysis, or other related experience OR High School Diploma/GED and six (6) years in application support, business analysis, or other related experience
• Banking or financial services industry experience (preferred)
• Prior experience with Agile, Scrum, and/or Kanban (preferred)
• SAFe Practitioner (SP) Certification (preferred)

Skills and Competencies

• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Ability to work in a team environment when applicable
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong project management skills
• Strong verbal, written communication, and organizational skills
• Strong work ethic and self-motivation

Benefits

• Medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for benefits and resources
• Access to a certified Career Coach