Product Analyst, AI

About the Company

Grafana Labs is a pioneering technology company dedicated to transforming the way organizations observe, analyze, and act upon their data. Founded on the principles of open source, open standards, open ecosystems, and open culture, Grafana Labs has established itself as a leader in the observability space. The company's flagship offering, Grafana Cloud, is a fully managed observability platform designed for scalability and flexibility, enabling organizations to monitor their systems effectively. With a focus on AI-driven insights, Grafana Labs empowers over 35 million users and more than 7,000 customers worldwide, including industry giants such as Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. The company operates as a 100% remote organization, with a diverse team of over 1,600 professionals across more than 40 countries. Backed by renowned investors like Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital, Grafana Labs continues to innovate and expand its offerings. The company fosters an environment of transparency, autonomy, and trust, encouraging collaboration and meaningful work in a fast-growing, innovation-driven setting.

About the Role

We are seeking a highly skilled and strategic Staff Product Analyst to join our expanding Product Analytics team. This role serves as a key partner to Grafana’s AI organization, supporting the development and success of AI-powered features such as Grafana Assistant, Investigations, and AI observability solutions including Agent Observability. The ideal candidate will be instrumental in defining success metrics, establishing measurement practices, and translating complex data into actionable insights that shape product development and user experience. This position requires a collaborative approach, working closely with cross-functional teams including Product, Design, Engineering, and Data Analytics to ensure reliable data collection, insightful analysis, and impactful recommendations. Reporting to the Product Analytics Manager, the Staff Product Analyst will influence product strategy by guiding experiment design, developing data models, and setting standards for product analytics as the company scales. If you are passionate about leveraging data to influence AI-driven product innovation and thrive in a dynamic, remote environment, we invite you to apply and be part of our forward-thinking team.

Qualifications

• Proven experience partnering with product and engineering teams to define and track KPIs
• Strong understanding of product metrics such as DAU/MAU, funnels, A/B testing, and success measurement frameworks
• Extensive experience in SQL, capable of writing complex and efficient queries daily
• Hands-on experience with data visualization tools such as Tableau, Looker, Omni, Hex, or Grafana
• Proficiency in developing dbt models for data transformation and testing
• Experience implementing product analytics tools like Heap, Pendo, Amplitude, or FullStory
• Familiarity with version control systems, particularly Git
• Experience with AI-assisted coding tools such as Cursor or Claude Code for rapid prototyping and analysis
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Ability to design, evaluate, and interpret experiments to assess new AI features
• Knowledge of observability principles and related technologies is a plus
• Familiarity with ETL tools such as Airflow or Prefect for ad hoc data workflows is advantageous

Responsibilities

• Partner with cross-functional teams to establish high-level KPIs, dashboards, and product roadmap planning for AI features
• Define and measure success metrics related to AI-powered product experiences, including adoption, engagement, retention, and user outcomes
• Collaborate with Product Design, Management, and Engineering to instrument data collection for AI features and workflows
• Design, execute, and interpret experiments to evaluate the impact of new AI capabilities and inform product decisions
• Develop and maintain dbt models to transform user behavior data, ensuring accuracy and reliability
• Influence best practices and standards for product analytics across teams as the organization scales
• Contribute to the long-term vision and strategic planning for product analytics initiatives
• Provide insights and recommendations based on data analysis to guide product development and optimization efforts

Benefits

• Competitive salary with a range of $162,275 - $194,730 USD (based on experience and location)
• Equity options and performance-based bonuses
• Comprehensive health, dental, and vision insurance plans
• Generous paid time off, including 30 days of annual leave and dedicated Grafana Shutdown Days
• Flexible remote work environment supporting work-life balance
• Op